Magic jack: computer virus took out our computer and now back in action. People can hear me, but I can't hear people on magic jack. help

It sounds like the magic jack is not getting power. Is it plugged into the computer, or a wall outlet? Is the blue light on?

If it is plugged into a computer then unplug the Magic Jack and reboot the computer wait until it reloads and then plug the Magic Jack into a different USB port.

If it is plugged into the wall, Then unplug it for 5 min and then plug it back in.

If it doesn't come up and it is still covered by Magic Jack open up a chat with them at the link here. http://www.magicjack.com/contact.html

• Is everything turned on?
• Is the blue light, inside your Magic Jack dongle, on? (Note that the Magic Jack Plus should have a flashing red and green led as well.) If you use the older model you might need to connect it through a powered hub to ensure the device receives enough power to operate properly?
• If this is a new installation, is your internet service and computer capable of handling the requirements placed upon them by Magic Jack?
• Do all your connecting cables appear to be firmly attached?
• Are you watching Netflix, downloading or streaming files at the same time you are attempting to place a call?
• If you are using the Magic Jack Plus, does the system report Error 3002?

.
Next, you should ask yourself what recent changes you have made to the computer/Magic Jack software? What recent upgrades have you performed to your hardware? Could this have effected the performance of your Magic Jack?
If your difficulties persist, it is time to divide and conquer. Google a 'you tube' link and watch the video. If you cannot connect to the internet, consult your internet provider for assistance. If the video is choppy, the internet connection might be too slow or bogged down. Perhaps your computer is too slow or requires maintenance. If you cannot hear sound, you might be experiencing problems with your soundcard or sound drivers. You should check Control Panel/Sound and ensure that 'USB internet phone by Tigerjet' is installed.
If the video ran correctly, the next step would be to test your handset and phone cord at another location.
If you prove the handset/phone cord to be correct, you have pinpointed your fault to either the Magic Jack or its software. Contact online support for Magic Jack.

How to Install Magic Jack Plus?
You can follow the instructions below and read how to install but if your not into reading you can watch the...
http://jaysonberger.com/faqs/index.php?action=artikel&cat=13&id=120&artlang=en

You can also find many youtube videos regarding the same.

Hope this helps.

you should definatley try using an inline phone jack filter to seperate the communication waveleighnths

Your Magic Jack won't work on MS Surface with RT because Magic Jack is made to run on Windows. If you had Windows Pro 8.1 then it wouldn't be a problem. What you can do is install your Magic Jack to another computer. While you are away, you can remotely connect and control that computer (assuming you leave it on) with an App called Remote Desktop. This will let you hear the sound and use your mic from your tablet to make those calls. Good Luck.

As far as I can tell, Magic Jack doesn't have a public phone number. They have a knowledgebase and "live chat" support during various business hours. That will be your best bet for contacting them and having your issue resolved. Here is the URL:

http://www.magicjack.com/plus-v05/magicfix.html

What kind of anti virus software is installed on your computer? Be sure that the virus definition is updated then do a full scan on your computer.

Hope this helps . . .

You can use Magic Jack customer care at http://www.magicjack.com/2/customercare.asp

I talked to 3 operators. The long and the short of it is that they had me:
1. remove a Majic Jack related folder from an applications folder
2. insert MJ1 and MJ2 in the Windows Firewall exceptions
3. format the Majic Jack software "drive"....and then install an upgrade.

Based on this, I think the problem crops up in the Majic Jack software. So far, it has fixed my problem, though I've not made a long call yet.

I found the Majic Jack operators very helpful. Be sure to have them step you through this.

Good Luck!

Amy

It won't help. Magic Jack is DIGITAL your fax machine is ANALOG

My Magic Jack was working fine. One day I got some viruses in my computer and I ran setup CD.After that magic jack is not working, it always display "Warning you must plug magic jack into usb".
I tried to chat with tech persons so many times and tried many methods but when they say "now unplug and plug in" , then magic jack home page opened on chating window (always) and stopped chating.

and still I'm getting same 'warning' message.