Hi i ahve a zoom modem, im not at my house right now so i don't know the version of my modem. The internet light is red and everything else is solid green, i tried restarting and holding off for 30 seconds but it doesnt work. How do i fix my red internet light, i can't connect to internet.

Not internet connection. You will need you IP to come check the lines.

I think incorrect physical connection between your router device and the PC.Because cable modem status light should be solid green.it indicates that your ADSL/cable modem has a good connection.

Recheck and correct the Ethernet connection between your PC and the router device.

If you need any kind of technical assistance you can contact support cell at http://www.vtechsquad.com/

HI there
Internet Explorer is the problem. Down Mozilla Firefox (obviously from another computer) onto flash disk (memory stick) and install it on your computer. it is a lot more stable, and it free download from www.firefox.com

regards
Andre

try to check the status of the lights on your modem. Try to check the light in globe icon, that is the icon for your Internet status, if is GREEN it mean to say that it has connection. When it turns to RED, check the DSL light if it is in SOLID GREEN, When it blinks try to check it with your Service provider.

You may check the following:

1. Make sure to plug the power cube into a power strip or wall outlet and then plug the power cube's other end into the modem's power (PWR) jack.

2. You should only use the power cube with the Zoom X6. Other power cubes may damage your hardware.

3. Try another wall outlet.

4. Reset the modem. Use a paper clip and insert it into the RESET pinhole in the modem's back panel and press it 3 times. Then turn off the modem for a minute and turn it back on. Check if the power light will turn solid green.

5. Possible defective modem.

Hope this helps! Good luck!

Bought a new modem Zoom model 5654 X5 We are smoking on the internet at high speed now.Returning other one to AT & T for credit it was defective.

hi rtoffler....

by the way, is the dsl light solid green or red???...and if it's red... the line connection from the server to your modem is doing good...however, you said that the internet light is red because you have not configured your modem properly.... i mean, you need to update the interface of your modem before you can go online....and whether the message said that you're connected to the network when you connect your XBox 360...the only assurance is when you can browse different websites and lets you go online...however, your pc should be in tri core so that it's compatible with your Xox 360 video game,kkk and so that you would not encounter problems and errors in the future,kkk....and by the way...the data light is always blinking esp if you're browsing websites, the faster it'll blink nd it can't go on a solid green light anyways...,,kkk....and i do hope i was able to configure a little to your concern now....and enjoy playing and downloading more and chanllenging and fun games with your Xbox 360k,,,,happy playing games, rtoffler!!!!! and happy new year by the way!!!!...:-D

Report to your ISP.
Your "splitter" may be faulty...

The middle light is the light for internet services. If it is flashing that means its looking for a dsl signal, if its solid orange that means it needs authentication information (IE: username/password entered into it) and if its solid red that means you have no signal at all. What I would recommend is first check all the phones/alarms/satelite dish systems in your house and make sure they all have dsl filters on them before plugging into the wall, since this will cause an intermittent dsl connection. If everything is fine then call your Internet Provider and have them do some line tests for you to see if the service is having problems.

Hi,

If the Internet is red, this may be because of problem with authentication. Please pull the configuration page of modem and check whether the username/password are correct.

Take care