To enable/disable the silent feature on an iPhone, simply look to the left-side of the phone. There will be 2 buttons there:
1. A small, switch that goes left/right.
2. A longer longer that can be pressed up/down.
Button #1 is the silent toggle switch. Moving it to the left enables silent-mode; to the right disables silent-mode.
Button #2 is the volume adjustment button which will raise the volume if pressed up and decrease the volume if pressed down.
Note: If you press the volume bottom down all the way, the handset will mute itself. When using the volume button, a volume indicator will appear on-screen to indicate how loud/quiet the phone is. If there are no white bars present on the indicator scale, then the iPhone is muted. Press up on the volume button a few times to increase the volume and disable mute.
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