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Just had the same problem, I loaned out my Dyson and it came back the brush wash not spinning but it had suction, there is a switch on the side, move that to carpet instead of hard floor and it started working.Just had the same problem, I loaned out my Dyson and it came back the brush wash not spinning but it had suction, there is a switch on the side, move that to carpet instead of hard floor and it started working.
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The DC14 has belts in the clutch that become stretched and lose elasticity. Even with great suction a vacuum will not clean well on carpet if the brush is not spinning fast enough.
That means that the belt is stretched or worn. This causes the roller brush to not be able to turn the way its supposed to against the resistance of the carpet and therefore won't pick up well. You need to replace the belt. Here are the belts you need:
With the DC14 in its upright position, and looking from the back, there is an access hatch just to the right and bottom of the dust canister. Remove this and check for any obstruction. With the hatch still removed, tilt the handle back (as if vacuuming a floor), and you should spot that the mechanism in to which the access hatch fits changes over from one hole to another. This is how suction is transfreered from the telescopic arm to the brush bar when the unit is taken out of the upright position.
With the handle tilted back, the hole you can see is one end of a flexible pipe that leads to the brush bar. Check for any blockage and/or foriegn objects. If there is no obvious problem, you'll need to check the other end of the pipe. You can do this by removing the toe plate on the bottom of the brush bar area. The plate is held by 3 or 4 half turn fasterners - a 5 pence piece is ideal for undoing these.
If still no joy, the only other thing it might be is that the brush bar isnt spinning - this isnt actually lack of suction, but without brush rotation any upright hoover is far less effieicnt at picking up bits from the floor. Brushes not spinning on a DC14 is quiet a difficult thing to fix on a DC14 as there are two separate rubber belts, one of which is hidden under a plastic cover. There is also a clutch mechanism between the belts that can cause problems some times.
You need to replace the belt that drives the brush on the underneath side of the vacuum. To do this, you need to flip the vacuum over and remove cover plate. There you will find the broken, or stretched out belt. Remove the brush and place the new belt on the chrome axle. Then put the brush on, rapping the new belt around the brush as you put the brush back in place.
Just had the same problem, I loaned out my Dyson and it came back the brush wash not spinning but it had suction, there is a switch on the side, move that to carpet instead of hard floor and it started working.
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