Question about Xante Ilumina Digital Color Press Printer

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Ink is smudged on envelope. How do I stop that from happening?

Posted by earnestware on

  • 5khanson
    5khanson Oct 06, 2012

    Mine is not neccesarily a smudge but looks almost like a watermark. There is a graphic at the top of the envelope where it appears and is not as apparent when I remove the graphic but is still there. I turned my envelope the long way and that took care of my problem for now. Although I should not have to print them that way.

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Anonymous

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I bet you're printing in Black,
what happens is when black is selected, the 3 colored drums lift up 2 mm annd only the K drum is engaged, amd there is no static in the transfer belt under the CMY drums.
envelopes have air in them and can bounce along the bely after the black has printed, and seeing the toner is powder and not yet fused on, the toner touches the cyan drum as the envelope hits the fuser entry point as well as dragging on the Left transfer belt Blue lift handle(take out the belt and spring the handle off).
If you open the lid in this print mode, and lift out the cyan drum, turn it over and pull back the cover for the OPC drum, you will see the black toner on the green drum.
FIX 1. In the art work place a tiny dot of yellow. this will run the print mode in color and enagage all the drums. gaurantee your print will be fine, and know one ever sees that yellow dot.Problem is, this then runs down your CMY drums for black only printing.

FIX2.
If you have a later machine, downlaod iQueue from Xante.com (free) fantastic software. and get the machine updated with the latest X1.11 firmware from your dealer.
This allows with iQueue, to set the machine to print Black only, and you run the machine without the CMY drums installed....it works, it's great...

Posted on Nov 12, 2010

  • bcjnews Feb 02, 2011

    I went with the adding yellow option. This completely fixed my problem. Just printed 2500 envelopes without a problem. Wow.....thanks so much!!! I have spent several hours and many wasted envelopes trying to fix this problem. WAY TO GO!!!!

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Brad Mays

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Im having the same issue but with 4 color printing on my envelopes

Posted on Nov 01, 2013

  • Brad Mays
    Brad Mays Nov 01, 2013

    im having the same problem but while printing 4 color.

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highres

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Our solution was to print a black color envelope with simple logo and text as rich black and open the envelope flap.It seemed that the toner smudge was due to to much air in the flap.Doing this allowed for the envelope to be printed flat.Were still not sure how to remove the extra air so we can print flap folded. Any ideas?

Posted on Dec 27, 2012

  • mr2kuhl
    mr2kuhl Jan 10, 2013

    I have this same problem and have found this to help. It is a bit more time consuming but it gets the product out. If you open the envelope up and turn the envelope around 180 degrees and also rotate your file as well. We use this method when we want to print onto the flap as well without running it twice, or running that darn black only. I never tried running the envelope short edge, I may have to try.

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4_30_2012_5_52_08_pm.jpg
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