Frozen Re-build i put some music on my zen, when i disconected it ,screen showed `DOCKED` symbol, i then reset it and now it freezes on `re-building library`. and computer doesnt recognise it if i plug in. plz help

Use a paperclip to push the reset button throught a small hole on the bottom of the Zen. If the battery is dead, you may need to plug it in for a minute and then push the reset button while it's charging.

try to reformat you mp3

i had this problem alot for first week or two when moving stuff about best bet is to reset the little bugger leave it to sort itself out with the newly transfered data then switch off and upoun power up reset again hope it helps :)

I am assuming that it's disconnected when the Docked screen is showing.

There should be a small reset button on the bottom of the device. You'll need a paperclip or some other narrow object to push it. The player should turn off, and when you turn it back on, the player should rebuild. (Don't worry - you shouldn't have lost any data in the process.)

If the player still doesn't work, then post back.

..have you tried to unplug the zen and reset it????

Hello,

The following worked for me. Go to the Creative Zen Support warranty info page of their site:

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

I ran the recovery tool with my zen connected to the computer and it changed from being in a docked state to updating firmware, after it had done this it worked fine again.

if you have the instruction manual get it and see if theres a way you can reset it. like on an ipod you hold the center button and it reboots much like when you hold the power button on your computer. hope this helped

What model is this? I was going to suggest a hard reset or reformat if it is continually locking. Simply resetting it isn't stopping whatever is making it freeze up to go away, so it's time for more drastic measures. Hopefully you can still save your music and connect it to your PC before you have to wipe it out.

Here is a link to a similiar situation with a Zen that might help from our very own fixya archives.

Hopefully something there will help.

http://www.fixya.com/support/t103747-frozen_mp3_player

How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

Is your hardrive ok chceck it by listening to it and if you hear a clicking sound then its stuffed. Try reinstalling the CD that came with it and then reload the firware it soud work.