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Hi I'm sorry to say its normally a faulty cartridge.
You now the black belt in the front of the machine well the machine when it calibrates prints a pattern on the belt and it uses this pattern to calibrate its self but if the pattern is not on the belt it can not finish the calibration.
solution replace the toners one at a time until you get it going
yours Ian
nope...... the problem as you rightly poit out is the cartridges, most refills are poor quality and dont last, but the real ones are expensive but very rarely cause issues. If one colour is dodgy the entire colour process fails, print a square of each colour to determine which colour cart is the issue and complain to seller, 99.9% of print quality issues with these HP's is due to non gen toner....not much you can do, expensive is colour printer fullstop.
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