How come my tnd 500 will not turn on and its fully charged?

Hello,

Have you plugged the device in using the wall and\or vehicle charger? When plugged in does the charge indicator light come on? If the charge light does not come on the then device is not getting power. The USB port could have malfunctioned but it can be repaired.

If the charge light is coming on then the device should power on using the power button or by resetting it using the reset button on the back of the device.

My suggestion is to call Rand McNally technical support. An engineer can perform a more in depth diagnostics and provide a solution.

Regarding our TND 500 we never fixed our problems. Needless to say, it was out of warranty for about a month and the company really was no help. I am sorry I am unable to help, but we just gave up on the issues with ours. We went out and bought a Garmin. Good luck to you.

https://www.thetruckersreport.com/truckingindustryforum/threads/support-thread-for-the-tnd-500-tnd-700-or-future-rand-mcnally-products-part-two.255563/page-78

they do that so you will go by a new one by a cobra end of head aches

bad sceen you could send it in but they will charge you the same if you were to by a new one p.s. by a cobra7750

Rand is working on this. A new version may be available soon that addresses this issue.

Thanks,
Mark

You have a corrupted trip.db file.

1. connect the TND to the computer and turn the TND on.
2. go to your start menu and press on (my) computer
3. look for an external drive called intelliroute.
4. look on the drive(s) for a folder called Navi
5. double click on the Navi folder.
6. You should see a folder called User.
7. double click on the user folder.
8. You should see a file called Trip.db.
9. left click once on trip.db, then right click and delete.
10. disconnect your TND from the computer and enter a route in.

it should operate fine now.

Thanks,
Mark, Rand Lead Beta Tester

If it says your map file are expired, you will have to call Ray Allen @ RM Tech Support at 877-446-4863 and have them email you a new navigation.lic file.
It goes in the navi/user folder and reboot. reconnect to computer and delete the bin and layout folders, reboot, reconnect to dock and update it via the TND Dock software.
If that does not work, they will have to send you an SD memory card with a new program on it to install into the TND 500. This will erase EVERYTHING and restore to an "out of the box" condition.

The download did not go correctly. You have a unit that is
missing or has incomplete files. Contact Rand Support and they will send you an
update card. It will not delete your user data and it will upgrade you to the
current version and with new maps. Be sure to have the serial number off the
back of the TND (bottom right) handy.Thanks Mark, Rand Lead Beta Tester

Try pressing the reset button on the side or the back, If it still does not turn on contact Rand McNally support and have the serial number ready, (back side, bottom right).

Thanks, mark
Rand Lead Beta Tester