I have used my Canon mp610 printer/scanner for years with no problem, now all of the sudden it will not scan. I know the computer sees it because I can print to it. I have restarted the printer and the computer both with no results. Any ideas? Michelle Kastner

What does the message read?

It takes almost a minute, but it needs to be connected to a computer with scanning software installed. After you push the diamond the software in your computer starts and you select how to scan and save and where to send the picture after scanning. I just use Picaso that came with Windows Vista. You need to go to control panel/scanners, and make sure your scanner is seen.

Your software can't communicate with the scanner, check on your computer for other scanning software, Picaso should work with it and it comes standard on Vista machines.

Yes. PIXMA MP610 is a multifunction printer that has printer/copier/scanner capabilities.
Just install the software and drivers supplied with your printer (or download them from CANON ) and connect the printer do the computer.
The printer sofware will guide you through the operation of scanning an image and saving it to a a file in the computer.
Below is a link to CANON product support pages, from where you can dowload the software and drivers for the printer and also guides and manuals.
http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=ModelTechSpecsTabAct&fcategoryid=2610&modelid=15604

Had the same problem. Don't think it scans wireless; worked fine when I connected with USB cable.

I fixed it!  My small black ink cartridge was out of ink.  I replaced it and 'Walla!' it worked just fine.  Who would have thought that would make the difference?
Claudia in Utah

I got this message too, before I installed an OCR program. It may be that you need to install one (or specify it, if you have one already). With my MP610, an installation disk was included that contained the OmniPage SE program for OCR. When I installed that on my computer, and told MP Navigator (another Canon-supplied program, that controls scanning) to use it as the "Open With" program for OCR, it worked.

I had the same problem with one of these units. I had another one that worked great so I knew it should work. I called Canon and after some questions about the problem they sent me a replacement unit which works fine.

i think this problem come with windows xp update!
when u started to see this messege?

The readme says that some USB hubs have an issue.

I was having problems and was connected via a hub. I removed the hub and connected the printer directly to the back of the PC and voila scanning is all good.

ALex.