Question about Xerox Phaser 4500 Printer

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We are getting an error message on our printer "Fuser Failure". If we turn off the printer and turn it on again it will print. But the error keep happening. What is fuser failure

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Duane Wong

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Fuser Failure, means that the fuser should be replaced.

If the problem persists, access PhaserSMART®. PhaserSMART is a powerful Internet-based diagnostic tool that automatically delivers the latest support solutions with a few mouse clicks. (English only)

http://www.office.support.xerox.com/SRVS/cgi-bin/webcgi.exe

The above is a form for ordering the fuser part for your model #.

Posted on Aug 09, 2010

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OKI C330dn Call Service fatal Error:980


That particular error indicates a fuser failure. Try turning off the printer and re-seating the fuser. If this does not clear the message then the fuser needs to be replaced. With such a low number of prints warranty should cover it.

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it;s usually an orange feed roller assembly in printer that gets warm and causes toner to cure on paper it is most likely close to being worn as the printer keeps history of how old the fuser is by counting prints or you will start getting paper jams as the feed roller wears down.

Jan 21, 2013 | Laser 3115cn All-In-One Printer

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I have a Brother DCP 8020 Multi printer. Im getting machine error code A6. After replacing the fuser


This is what is written in my service manual for Error Code A6:

Error code 6A
Print Unable 6A
Turn the power off and then back on again.
Fuser unit failure (The side thermistor does not detect 60degreesC within the specified time.)

Dec 05, 2012 | Brother DCP-8020 Laser Printer

1 Answer

I keep getting a 50.2 fuser error. Turned off


wheb i give the print out, just show error 50.2 fuser error,
pls give me solution what may problems

May 02, 2010 | HP LaserJet 2840 All-In-One Printer

2 Answers

HP Color LaserJet 2840 keeps showing 50.2 Fuser error message. Nothing helps correct problem. What to do? Have tried repeatedly turning printer off, waiting several seconds and turning on again. Each time...


The fuser is the heating unit near the paper exit, and that error means the lamp is burned out, the overtemp sensor is out, or the thermistor in the fuser is bad. About all you can do is replace the fuser. www.precisionroller.com will have a new fuser for you.

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1 Answer

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I searched the Technical Manual and there is no explanation of the code. The user manual simply says there is a printer failure. They ask that you turn the printer off, wait 10 secs and then restart. Then call 1-800-LEXMARK and they will tell you about the code.

Given that your printer is saying Service Fuser, it is highly likely the fuser is ready for replacement. The fuser is the component that heats to high temperature to fuse the toner to the paper and complete the print cycle.

Aug 12, 2009 | Lexmark C762 Laser Printer

1 Answer

RESEAT FUSER


Hi G,

99% of the time the error is the fuser. Either it is damaged, or just not locked in place, and with power off, reseating it will fix the error. Since you just replaced the fuser, I guess the question is did you do it because it was also giving this error, or because it reached EOL ( end of life ).

If it was for EOL message, I would try reinstalling it. If the "reseat fuser" error goes away, but comes back with the new fuser again, then the new fuser you purchased is defective and should be returned or exchanged.

See the information below to correctly troubleshoot your issue.

The following steps are the troubleshooting steps that should be followed for error code 010 397.
First, the definition of the failure is <IOT Fuser Failure>, and means a Fuser Error is detected.

1) With power off, reseat the fuser by physically removing it from the printer, then reinstalling it and locking it in place. Turn the power back on. ( if the error is still present, proceed to step 2 ).

2) If reseating the fuser did not resolve the problem, Replace the fuser with a known good fuser.
( if problem is not resolved, proceed to step 3)

3) Replace the LVPS ( low voltage power supply ). ( if problem not resolved, proceed to step 4 ).

4) Replace the PWBA MCU ( printed wiring board assembly - machine control unit ).

END of troubleshooting.........

In most cases, the fuser itself is the problem. If you tried to reseat or replace the fuser while power was still on, the LVPS could have been damaged just as if there were an electrical storm.

Hopefully this helped.

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2 Answers

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Hy i had the same error message the error comes from the fuser unit , the halogen lamp is not heating , on the top of the fuser unit is a Thermostat in series with the halogen lamp wich u have to replace. Its not that easy if you dont have experince but it will solve the heat error. I hope this helped

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From OKI error log:

Lower heater temp state - Low
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