Canon PIXMA  iP1800 InkJet Photo Printer Logo
Posted on Apr 28, 2008
Answered by a Fixya Expert

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Jammed paper I just got printer and all of a sudden when trying to print my paper jams and pulls to the right side, I am not sure why this is happening, what do you suggest I can do?

  • Anonymous May 04, 2008

    Hi, i have the same problem .I have tried everything i could. Could not solve the problem. Could anyone help.

  • Anonymous Jun 01, 2008

    the paper keeps getting pulled to the right and nothing seems to be able to fix this; we've tried everything but the pieces of paper always just end up getting destroyed

×

1 Answer

Anand Kumar

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  • Master 2,035 Answers
  • Posted on Apr 28, 2008
Anand Kumar
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Joined: Mar 09, 2008
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If the paper is lodged too far into the printer and can't be removed:
Press the power button to turn the printer off.
Pull firmly on the paper to remove it. If you can't reach the paper because it is too far in, raise the front cover and remove the paper from the front of the printer.
Close the front cover.
Press the power button to turn the printer back on.
Resend your document to print.

Ensure that:
The paper is a recommended paper for inkjet printers.
You do not force the paper down into the printer when you load it. For example, if you are loading letter or A4 size paper, the top edge of the paper should extend above the top of the sheet feeder.
The printer is on a flat, level surface.
The left paper guide is against the side of the paper.
You do not load too much paper in the sheet feeder. Depending on the thickness of your paper, the sheet feeder can hold up to 100 sheets of paper.
The left paper guide does not cause the paper to bend in the sheet feeder.
Your printer feeds regular paper as expected. If regular paper feeds without causing problems, load the envelopes vertically against the right side of the sheet feeder. Make sure the paper guide is against the side of the envelopes.
Envelopes or the appropriate specialty papers are selected in the printer driver.
You are using a paper or envelope size supported by your printer.

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0helpful
1answer

Unable to print 70

  1. Open the Outer Back(Rear) Cover (1) at the back of the machine. Pull the jammed paper out of the machine.

    jam03.gifjam04.gif
  2. Close the Inner Back(Rear) Cover (1) if it is open as shown in the illustration.

    jam06.gif
  3. Close the Outer Back(Rear) Cover. Make sure the cover is closed properly.
    jam07.gif
  4. Pull the paper trays (1) out of the machine.

    jam01.gif
  5. Push the two green levers up on both sides.

    greenlever.gif
  6. Pull out the jammed paper (1) and press Stop/Exit.

    jam02.gif
  7. Push the green duplex unit up.

    greenduplex.gif
  8. Reset the machine by lifting the scanner cover from the front of the machine and then closing it.
    If you cannot remove the jammed paper from the front of the machine, or the error message still appears on the LCD after you have removed the jammed paper, please go to the next step.

  9. Using both hands, use the plastic tabs on both sides of the machine to lift the Scanner Cover (1) into the open position. Make sure that there is no jammed paper left in the corners of the machine under the plastic covers.
    jam08.gif

    Note
    • If ink gets on your skin or clothing immediately wash it off with soap or detergent.

    • If the paper is jammed under the print head, unplug the machine from the power source, and then move the print head to take out the paper.

    • If the print head has stopped in the right corner as shown in the illustration, you cannot move the print head. Press Stop/Exit until the print head moves to the middle. Then unplug the machine from the power source, and take out the paper.

    jam09.gif
    1. Gently close the scanner cover using the finger holds on both sides of it as you push down on the Scanner Cover Support (1).
      jam096.gif
    Caution Be careful not to trap your fingers under the scanner cover. Always use the finger holds provided on both sides of the scanner cover when opening and closing it.

    1. Push paper tray #1 and paper tray #2 firmly back into the machine.

    Note Make sure you pull out the paper support until it clicks.

    jam11.gif
1helpful
2answers

Had paper jammed - removed jammed paper - but nerror light still on

Before you can clear a "PAPER JAM" or "PRINTER JAM" error, you must locate where in the unit the paper is jammed.
First, unplug the machine for safety and disconnect the telephone line. Next, follow these instructions based on where the paper jam is located.


Paper is jammed inside the paper tray:
  1. Pull the paper tray out of the machine.
3-ug-1621.gif
  1. Pull out the jammed paper to remove it.
3-ug-1732.gif
  1. Reload the paper in the paper tray.

  2. Reinstall the paper tray.


Paper is jammed inside the machine:


  1. Remove the jam clear cover on the back of the unit. Pull the jammed paper out of the machine.
chap1230.gif
  1. Re-insert the jam clear cover.

  2. If you can not pull out the jammed paper, lift the scanner cover from the right-hand side of the machine until it locks securely into the open position.

  3. Remove the jammed paper.


    3-ug-2033.gif

  4. Check the print head's position. In the example photo the print head is positioned at the left hand side of the platen area.

    scr1.jpg


  5. Gently move the print head to the center.


    scr2.jpg

    Note Be careful to not force the print head to move.
    If the print head is positioned at the far right hand side, you cannot move it. Please contact Brother Customer Service from "Contact Us".



  6. Examine under the print head. If anything is found, remove it.

    scr3.jpg

    Note Use a flashlight if necessary to check thoroughly.





  7. Lift the scanner cover to release the lock. Gently push the scanner cover support down and close the scanner cover.




    3-ug-21.gif


  8. Reconnect the power cord and telephone line.

Note To prevent paper jams, do not put multiple kinds of paper in the paper tray at the same time.

If the message continues to appear on the LCD, the machine will require repair. Please contact Brother Customer Service from "Contact Us".



Thanks for using fixya......
0helpful
2answers

The printer is constantly sending a message- 'paper jam'

HP Officejet 7200, 7300, and 7400 Series - 'Paper Jam: Clear jam, and then press Enter' Message Displays on the Control Panel Display
Issue
During printing, the paper becomes stuck in the all-in-one and the error message 'Paper Jam: Clear jam, and then press Enter' displays on the control panel display.
Solution
Use the following instructions to clear a paper jam from the product:
Step one: Check for and remove any loose paper from the In tray
Do not try to remove jammed paper from the In tray. First remove any loose paper from the In tray to avoid worsening the jam.
CAUTION: Always try to remove jammed paper from the back of the printer first to avoid mechanical damage.
Step two: Clear the jam from the back of the printer
Follow these instructions to clear jammed paper from the back of the product. If the product is equipped with a two-sided printing accessory, skip to that section.
Remove the rear access door to clear the paper jam

1. Remove the rear access door by pressing the buttons on the side of the door and pulling it toward you.
Figure 1: Removing the rear access door
Rear access door
2. Gently pull the jammed paper out of the rollers.
WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the product. If all the pieces of paper are not removed from the product, more paper jams might occur.
3. Replace the rear access door. Gently push the door into the all-in-one until it snaps firmly into place.

Remove the two-sided printing accessory to clear the paper jam

1. Remove the two-sided printing accessory by pressing in the buttons on the sides and then pulling the accessory toward you.
Figure 2: Removing the two-sided printing accessory
2. Gently remove any jammed paper.
WARNING: If the paper tears while removing it from the rollers, check the rollers and wheels for torn pieces of paper that might remain inside the accessory. If all the pieces of paper are not removed from the accessory, more paper jams might occur.
3. Press the button on top of the two-sided printing accessory to open the door.
Figure 3: Opening the two-sided printing accessory door
4. Gently pull the jammed paper out of the rollers.
5. Close the accessory door.
6. Reinstall the two-sided printing accessory.

Step three: Clear the jam from the automatic document feeder (ADF)

1. Remove the document feeder tray from the product by gently pulling it.
2. Lift the cover of the automatic document feeder by pulling it outward.
Figure 4: Lifting the cover of the automatic document feeder
Automatic document feeder (ADF) door
3. Gently pull the jammed paper out of the rollers.
WARNING: In the rare occurrence of a severe paper jam, you might need to remove the face plate from the front of the automatic document feeder and lift the pick assembly to remove torn pieces of paper from deep inside the automatic document feeder.
4. Close the cover of the automatic document feeder, and then reattach the document feeder tray.

Step four: Verify that the print carriage can move freely
Follow these steps to try to move the print carriage.
CAUTION: Do not force the print carriage to move if it is out of plain view or feels stuck. Forcing it may damage the printer.

1. With the product turned on, open the print cartridge access door. The print carriage might try to move into the access area. If so, allow it to move to that position.
2. Without turning off the product, unplug the power cord from the back of the product. Unplug the power cord from the power source. The power cord must be unplugged to allow the parts to be moved by hand and to reset the paper feed mechanism, without the risk of an electrical shock.
3. Looking in through either the print cartridge access door or the output paper tray, make sure the print cartridges are locked into the carriage and have not come loose. Also, make sure that there are no obstructions under or around the carriage to block it from moving.
4. Make sure the print carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. Clear any obstructions found.
You may have to reach through the output paper tray to access the print carriage.
5. Close the print cartridge access door and plug the power cord back to the back of the product. Plug the power cord into the power source.
6. Press the On button to turn on the product.

Step five: Reload and test the printer
After you have removed the jammed paper, make sure the product is still functioning properly.

1. Reload the product with plain paper.
2. Peform a self-test by pressing and holding the RESUME button on the control panel until the product begins printing. A test page prints.

Step six: Service the printer
If you have completed all the steps listed above and are still experiencing a problem, service the product.

0helpful
2answers

How do I fix a paper jam? I've got paper jam around the exit roller and I can't get it out?

There should be a way to unlock one of the sides. Try taking out the toner cartridge and going in that way. If you can see the paper, get a pair of needle nose pliers and SLOWLY see if you can pull the paper out.
0helpful
2answers

How can i remove the paper inside the printer

For the paper jam issue turn around the printer and open the back door to pull the paper.
and for the power issue unplug power cord from wall and from the printer side too,plug everything back and ready to work.
0helpful
1answer

Paper pulls to the right, jams, won't print, tried different paper still won't print

Hi,
Remove the jammed paper. Unplug the printer from the mains and PC. Inspect the rollers, etc for tiny paper piece(s) that may be stuck, or other debris. Try to clean rollers and make sure they are dry.
Keep printer unplugged for about 2 minutes and replug and try a test print.
Also make sure that you have waited long enough for the printer to heat up before giving a print job.
Finally, it could be an issue with the paper sensor. If this is the case, you will probably have to take the printer in for servicing..

Hope that helps!

PREM
0helpful
1answer

Will not print after pulling forward a jammed paper

make sure the paper didn't tear and a peace got jammed somewhere in there. then reset the printer.
2helpful
1answer

Carriage jam on hp photosmart printer

The print carriage may get stuck on either side or in the middle of the printer. The Carriage Jam: Open Door, clear carriage jam, and then press OK to continue error message may display on the front panel of the all-in-one.

Solution
The print carriage is the device which contains the print head and moves left to right during printing.
Figure 1: Carriage Assembly

To resolve this issue, follow the steps below in the order presented.

Step one: Print a Self Test

Follow the steps below:
1. Press the Setup button.
2. Select Print Report and press OK .
3. The self-test page should print. If it prints a test page, there is no need to follow the remaining steps, as the error message may be false. Make sure the printer now prints from the computer (if installed on one). If it does not print, proceed to the step two.

Step two: Clear the paper path

Follow the steps below to clear the printer of any jammed paper and reset the printer.
1. Leave the printer on and then disconnect the power cable and the USB or Ethernet cable from the back of the printer. Do not reconnect them until instructed to later.

NOTE: Make sure the printer is on before disconnecting the power cord. Failure to disconnect the power cord from the rear of the unit can cause damage when removing jammed paper.

2. Open the top access door.

Figure 2: Opening the top access door

3. Make note of where the carriage is stuck and look for jammed paper. A paper jam can cause the error message and the carriage stall. Some paper may be jammed in different locations than those shown in the photos below.

Figure 3: Paper jammed on the left side

Figure 4: Top view of paper jammed on the left side

Figure 5: Paper jammed on the right side

Figure 6: Top view of paper jammed on the right side

NOTE: Do not use any tools or other devices to remove jammed paper. Always use caution when removing jammed paper from inside the unit.

If the carriage is stuck on the right side:
a. Check for any paper or object that may be restricting the carriage.
b. Move carriage all the way to the left side.
c. Check the paper path all the way to the right side and remove any paper still in the printer.

If the carriage is stuck on the left side:
d. Check for any paper or object that may be restricting the carriage.
e. Move carriage all the way to the right side.
f. Check the paper path all the way to the left side and remove any paper still in the printer.

If the carriage is stuck in the middle:
g. Check for any paper or object that may be restricting the carriage.
h. Move carriage all the way to the left side.
i. Check the paper path all the way to the right side and remove any paper still in the printer.
j. Move carriage all the way to the right side.
k. Check the paper path all the way to the left side and remove any paper still in the printer.
4. Remove the rear access door or duplexer (if installed) from the back of the printer.
5. Check for and remove any paper still in the printer.
6. Replace the rear access door, and close the top access door.
7. Reconnect only the power cable. If the printer does not automatically turn on, press the Power button.

NOTE: The printer may go through a warm-up period of up to two minutes. Lights may flash and the carriage may move. Wait until this warm-up period is complete before going to the next step.

8. If the Power light is on steady, print a self-test page as done in Step one.

If the Power light is not on steady and the carriage is still in a stalled position, proceed to the next step.

Step three: Plug the printer directly into a wall outlet

Verify that the printer is properly connected to a suitable power source by following the instructions below.
1. Verify that the computer and the printer have a three-prong power plug.
2. Remove the printer cable from any power strips or surge suppressors, and plug it directly into a grounded (three-prong) wall outlet.
3. Try the print job again to see if this step resolved the issue.

NOTE: If the printer prints when plugged directly into a wall outlet while disconnected from any power strips or surge suppressors, the power strip or surge suppressor may not be allowing sufficient voltage to reach the product.

4. If this did not resolve the issue, proceed to the next step.

Step four: Service the product

If you have completed all of the steps listed above and are still experiencing a problem, service your product.hope this helps
1helpful
1answer

Brother printer, paper inside, but I do not see paper inside.

PAPER JAMMED INSIDE THE MFC

1. Remove the Jam Clear Cover located in the back of the machine..
Squeeze the plastic tabs located on the right and left side of the cover
and pull the cover off.

2. Remove any paper you can see jammed in the machine. If you cannot
remove the jammed paper from the back of the unit follow the in
structions listed below for reinserting the cover and then continue to Step 4.

3. Re-insert the Jam Clear Cover. The top of the cover has a slotted
opening in the center approximately 1/4 inch wide. Hold the cover by the
plastic tabs located in the front of the cover on the right and left side and insert the cover into the opening until it securely
clicks intoplace (both sides).

4. Open the scanner cover by pulling up on the lower right corner of the
cover until it locks into place.

5. Remove the jammed paper. If the paper is jammed underneath the print
head, unplug the machine from the AC power outlet. Gently move the
printhead to the far right side of the machine (the "home" position) and
then remove the jammed paper.

6. Lift the scanner cover to release the lock and then gently push the
scanner cover support down and close the scanner cover.

To test print the Help List by pressing Menu/Set, 6 (Print Reports), 1
(Help List) and then Black Start. The Help list should begin printing.

If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

I’m happy to assist further over the phone at https://www.6ya.com/expert/joe_8b8c2cd6ce148309

1helpful
1answer

Paper Jam in OKI B4300 Led Printer

This printer is designed with a dual toner/drum chamber. Do not separate these two parts. Upon opening the lid, you will find the toner/drum assembly right in front of you. Pick it up with both hands and pull straight up. After that, you should be able to take the jammed papers. Know this: once a paper is jammed, printing another paper will NEVER take the first out. Just make sure to remove the complete papers. If they break, make sure you extract all the pieces.
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