My client's JET 3 scooter's battery does not seem to hold a charge. What information do I need to find the correct replacement battery?

Battery weak. Doesn't hold charge. Replace it.
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Check your freewheel levers are in drive mode.

I’m happy to assist further over the phone at https://www.6ya.com/expert/bill_bcbb89783b08c489

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Is the brake lever in the correct position and not in freewheel mode !

right so it's one of two things, either the charger or the batteries,

can you try another charger ?

regards

Hi valentin 201
I have owned my own business for 3 years and have been working on scooters and powerchairs for 15 years. . In the future give as much info about the scooter as possible.

1. load test the batteries even if you think they are good, check anyway. Sometimes even new batteries won't hold a charge.

2. Your charger on the powerchair must have enough volts to open the charger inhibitor. That is, the charger won't even start up if your batteries are low. Both batteries need to have at least 20-22 vdc.

3. Some chargers have a 3amp fuse check that and repace if needed.

4. With a multi meter set on dc200 check your batteries. Red on one battery and black on the other. Check to see what you get for voltage. If no voltage reverse the lead wire to the other posts. Once you get a reading of 20+ volts watch the meter and plug in the charger, it should increase the volts on the meter. if not the charger is bad, replace. Charger should be 24-31 volts to be a good charger.)

One of these sugestions will fix the problem

Good Luck
Tim

the batteries are not charged and need to be replaced. The reason you have lights is because the charger is supplying power to the chair and the chair will not move when the charger is plugged in because of the inhibit function. Replace the batteries and make sure you charge before use Hope this helps

Yep Debi have em buy you two new batteries. Thats all you can do is replace the batteries sorry hun

Hi,

That really sounds like the batteries need replacing but first check the battery connections.

Are you sure the battery charger is working correctly ?, can you try another charger ?

Regards
GeWiz.

check the wiring from the batteries as a wire could have come loose.

Regards
GeWiz