Question about Creative Labs Zen MicroPhoto MP3 Player

2 Answers

Zen microphoto my zen microphoto will not turn on. it all startd when this reaload firmware thing poped up. when i went to relaod it it screwd up my zen. the only time it will turn on is when i hook it up to the computer and even then its stays on the creative labs logo. not only that but the blue light thats around it wont even light up anymore. i tried the knowledge base soultions on their website but none of the soultions they mention work. i was thinking about buying a new battery but i dont want to buy one if thats not the promblem. do you have any ideas?

Posted by glam112 on

  • 1 more comment 
  • lmd87 Apr 30, 2008

    I have the exact same problem. I went to the Creative site to upgrade it and it says my mp3 players isn't even connected to my computer. I think we might just be out of luck. :(

  • JesRil May 12, 2008

    I have the same problems: player not recognized by computer and therefore will not upload/upgrade firmware. Turning on the player only shows the creative logo, then restore menu. It's also not holding a charge (even when plugged into usb all day!). Totally non-functional!

  • Anonymous Mar 30, 2009

    I have a four year old Zen Micro and the same thing happened to me, so I bought a new battery. It worked for a little while and now it won't turn on at all. I charged it once all day through an electrical outlet, and still no difference. When plugged in through the usb, it stays on the logo screen. I think it's just time to buy a new mp3 player.



2 Answers


I have the same problem I bought a new battery and it wont fix it so dnot try .. but now mine makes a skipping sound like its trying to but just cant go

Posted on May 30, 2008



Reboot mode to install again the firmware. download it from its aan .exe archive. install all from the cd and if it doesnt recognize your zen, unistall the wp 11 and install the sure to unistall the 11 runtime too. best luck!

Posted on Apr 30, 2008


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From: [email protected]

Reboot is the mildest of the two - it will restart the player without erasing any songs. Try that one first, and let me know how it performs. Fromat and firmware will erase all songs on the player.

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