There are only 2 reasons this happens but one cause (defrost element not working) 1st we check the defrost timer is working if not replace it if it is working go on to the last fault it can be - depending on the freezer it will have 1 or 2 defrost elements when one blows the ice will slowly build up if they both blow then the ice will build up within days unless you know your way around a multimeter it will be very hard to determin witch unit has blown in 70% of cases its the element but a service tech can tell you in a matter of minutes to save you time and money i would get a quote to get a tech in but now you know what to look for
best of luck to you
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