Xerox phaser 8500 states printer cartridges are low and needs refilled. Refilled all but displays that ink is still low. Phaser 8500 is not resetting ink supply in printer.
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That error states that the ink counter sensor flags are stuck. 9,038 means it is the black one. Make sure there is no blockage in the ink loader and that you are using Genuine Xerox ink sticks. If both of those are fine you need to replace the ink loader. The part # is 133K27711, iteminconline.com has it in stock and can ship same day. Good luck!
Hi there
The onlty thing I can find close to this is.
Acording to the manual its a ink loader error like your loading the wrong type of ink like the puzzles pieces arent matching and hitting the sensor flags right. Yours by the 8 is referring to the black ink. Anyway go to troubleshooting on the control panel. then to service tools. when in service tools press and hold the up arrow while still pressing the up arrow press the down arrow. the display should say hidden menus. go to diagnostic mode press enter go to funtion menu. then go to clear ISC fault and enter. ISC=ink stick count fault. I hope that helps. Just to let you know Ive had nothing but problems with third party ink and once its in the system its hard to get out so I would watch what im doing with my expensive equipment
The magenta toner (powder) in the cartridge is "piled up" to one side.
1. Remove the magenta cartridge.
2. Holding the cartridge ends with your hands, "rock" it side to side a few times, then "roll" it forward/backwards a few times.
3. Put back in printer.... it should work ok.
4. If not, then power OFF the printer and unplug the power cord from the wall or power strip.
5. Turn ON the printer with the power cord disconnected.
6. Plug power cord back in and turn on printer.
7. It should work ok now.
what model Phaser, most newer machines do need a chip reset in them after refill to clear the maintenance count. most times you send in your old cartridge and they send you a rebuilt with a new chip in it.
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