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Hello, If you can't get it to work, try to do a factory reset.
Turn the unit off, then Hold the PRINT and ESC key down and then Press the power button. KEEP HOLDING THE Print and Esc key down for 2 seconds and then release both of them. You should see a message in the display INT?, Press SET to Reset your printer, or Esc to cancel.
Hope this helps.
Best wishes
Mac =)
to reset memory
1. Make sure that label printer is off
2. While holding down the PRINT and ESC keys, press ON?OFF to power on.
3. KEEPING PRINT and ESC held down, release the ON?OFF key only.
4. Release PRINT and ESC keys.
5. Press SET to initialize the Label Printer or ESC to Abort
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