This camera does not have inbuilt speaker to give you sound in playback mode. It has inbuilt mic to record sound in video clip so transfer that video clip in computer and play it with media player to hear sound.
Sounds like a internal microphone issue in this case you will need a camera shop to have a look locally, But if your sure all the settings are correct nothing is muted then the problem is the internal microphone assembly inside. Let me know ether way.
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