Is your other color heads are working fine? Have you tried doing the printhead cleaning process. While giving print, just click properties in the page. Go to settings and you can continue with the software wise cleaning process. To do it manually, just visit this link.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00491286&lc=en&cc=us&product=1101938&dlc=
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