Philips GOGEAR SA6045 MP3 Player Logo
Anonymous Posted on Apr 24, 2008

DRM not supported

Whenever i try to listen to a song on my MP3 player a message comes up saying DRM not supported. What does this mean and how can i fix it?

  • Merkader
    Merkader May 11, 2010

    Where did you get the song from?

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1 Answer

ThaMp3Doctor

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  • Master 8,597 Answers
  • Posted on May 22, 2008
ThaMp3Doctor
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This player definitely supports drm, but there are different versions of drm. I would first check the songs that you have downloaded to make sure they did not have "temporary" licenses with a fixed end date. You can do this by right clicking on an individual song, clicking on properties, and selecting the "license," "digital rights mgmt" or "media usage rights" tab - the wording varies by configuration. It will give you info on the license.

To fix this problem, you will need to convert those non-supported DRM files to Mp3 files using Mp3 conversion software.

-Tha Mp3 Doctor

  • deaoden Jul 09, 2011

    The librarary I download from has temporary rights and when I download I get the DRM error message on the Philips GoGear

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Anonymous

  • Posted on Apr 26, 2008

SOURCE: DRM

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My problem is that I have to press play every time a new song comes on. And it keeps saying "request DRM time". What does that mean and how do I fix it so I don't have to press play every time?

Your song (.WMA) are copy protected by 'Microsoft Windows Media digital rights management (DRM)' and appears to be requesting a license key.
Solution: remove DRM (for song that you own ...) by some third party meanssoftware (including burning them on CD with appropriate options) or use alternative songs encoding (such as .mp3) that do not this protection.
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Cant get song from meida player to mp3 player

That's a DRM error and should be solved by the FairUse4WM which you can download for free from the following link.:
http://undrm.info/remove-DRM-protection/FairUse4WM-freeware-DRM-removal-Windows-software-Strip-copy-protection-from-WMV-ASF-WMA-Windows-Media-Player.htm
This will rip the DRM off the tracks and you should be able to sync it or listen to it without a problem.
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My husband got somemusic on my go gear mp3 player and it wont let me listen to it it says file format not supported and i dont know how to take them off or get more on!

The songs that you are playing are either in AAC (iTunes) format - which is not supported by the player - or they are DRM-encrypted. If you really do have an SA6045, the player can definitely handle DRM encrypted-WMA's. If you have a newer Philips - different model # - then the player may not support DRM-encrypted files. The best thing to do is to download songs (or convert songs from CD as the other helper suggested) that are in pure mp3 format. Examples of services that do this are Rhapsody's Mp3-only Subscription (other Rhapsody subscriptions are DRM-encrypted, which will not work); or Limewire (make sure the format you are downloading is mp3 and not something else).

-Tha Mp3 Doctor
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MP3 player will not convert mp3's so that will work on player

There is a good chance that either a) the songs you are trying to add are not really in mp3 format, or b) the sample rate/bit rate of the mp3-format songs is too high for that player.

The songs that you are playing may be either in AAC (iTunes) format - which is not supported by the player - or they are DRM-encrypted. If you really do have an SA6045, the player can definitely handle DRM encrypted-WMA's. If you have a newer Philips - different model # - then the player may not support DRM-encrypted files. The best thing to do is to download songs (or convert songs from CD as the other helper suggested) that are in pure mp3 format. Examples of services that do this are Rhapsody's Mp3-only Subscription (other Rhapsody subscriptions are DRM-encrypted, which will not work); or Limewire (make sure the format you are downloading is mp3 and not something else).

-Tha Mp3 Doctor
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Try to listen to songs on my Mp3 player (sansa c240) it no wrk

You have to connect the mp3 player to the computer and refresh your device through Bearshare - their songs have fixed licenses, which require you to refresh every 30 days or less.

-Tha Mp3 Doctor
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MY SANSA WONT SYNC SONGS..

The songs are in the wrong format - they need to be stripped of their DRM license (illegal) or converted to mp3 format.  The best, most legal way to do this is to redownload the songs as an Mp3 file, or re-rip your CD's in Windows Media Player in Mp3 format.
these problems occur because the user is trying to download a song format that the player does not recognize. Every music file is in a certain format. The most common music file formats are Mp3, WMA, AAC (iTunes), WAV, RA, etc.  In addition, every file format type is in a certain bitrate, size, etc.  By far the most common issue is that the music file contains a license or copyright (especially with WMA or AAC file formats).  Each Mp3 player only recognizes a certain number of these formats. Every Mp3 Player is different. You will have to check your Mp3 player’s product specifications (specs) or user’s manual to find out which formats your particular Mp3 player recognizes. When you try to download or sync the wrong file format, you will get one of the errors that I mentioned above.   If you want to know what file type you have, then you must find the location of the individual music file on your computer, right click the title of the song, and select the option “Properties” from the menu.
Mp3 player product documentation is not straightforward.  If a player supports only non-protected WMA files, it will merely say that it supports WMA – it will not tell which type of WMA it supports.  A player that supports DRM-protected WMA’s will usually indicate such on the box (usually with a Windows Plays For Sure logo – which is actually an ironic misnomer).  DRM stands for Digital Rights Management, and it is a type of licensing system for WMA files.  It is used extensively by mp3 player music services such as Bearshare, LeapFrog, Napster, and others.  Not all DRM licenses are created equal – there are licenses with “play rights,” burn rights,” and “transfer rights.”  Play rights mean that you can only play the song on your PC – it will play fine on your computer, but it will not play in your mp3 player even though it appears to transfer.  Burn rights mean that the song can be burned to CD.  Transfer rights mean that the song can be transferred onto an mp3 player that supports DRM-protected files.  Then, there are unlimited licenses and limited licenses.  Limited licenses only allow you to play a song for a certain length of time. You would have to pay extra to continue using the song after that trial period is over – the time length ranges from a few days to several months or longer.

-Tha Mp3 Doctor
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Request DRM Time

The DRM license on your songs was for a fixed term - right click an individual song that is giving you this symptom, click on Properties, and click on "license" or "digital rights" or however your particular configuration words it, and acquire a new license. you may have to renew your music service subscription to renew the DRM license, and then resync the player one more time.

-Tha Mp3 Doctor
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It won't let me listen to music

There are a few different possibilities.

1)Your subscription to your digital music service such as Napster, etc has expired. Sorry - unless you renew your subscription, you will not be able to play these songs again.
2) Your songs have DRM-encryption on them. To check and see, right click on an individual song name in Windows Media Player, and click on "License" or "Digital Rights"; if the affected songs have DRM encryption, then get DRM-removal software.
3) Your songs do NOT have DRM-encryption on them. In this instance, follow the procedure for item#2, except click on the link in the License or digital Rights tab that says "acquire license" (make sureyou are connected to the internet first).

-Tha Mp3 Doctor
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Philips Gogear 1GB - File format not supported

There are a few different possibilities.

1)Your subscription to your digital music service such as Napster, etc has expired. Sorry - unless you renew your subscription, you will not be able to play these songs again.
2) Your songs have DRM-encryption on them. To check and see, right click on an individual song name in Windows Media Player, and click on "License" or "Digital Rights"; if the affected songs have DRM encryption, then get DRM-removal software.
3) Your songs do NOT have DRM-encryption on them. In this instance, follow the procedure for item#2, except click on the link in the License or digital Rights tab that says "acquire license" (make sure you are connected to the internet first).
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