A Trojan virus can only be in your memory (RAM) if it's somewhere else on your hard drive. Your RAM loses all of the information its storing when the computer is shut off, it doesn't hold data the way a hard drive does. Back-up all of your info that you don't want to lose, and then reinstall Windows choosing the option to reformat the hard drive\partition and then install. You could try to run some free-ware virus programs on it before trying to reinstall Windows. I like AVAST Antivirus, Malwarebytes' Antimalware, & SuperAntiSpyware. There are some viruses and bugs that just can't be removed without reformatting your hard drive and reinstalling your operating system.
78 views
Usually answered in minutes!
×