Question about Office Equipment & Supplies

Open Question

Fax does not receive or send

Fax ..I have checked connection, cables, etc. meanwhile everthing works, the fax option does not work, it keeps giving a busy signal. cannot send or receive. it does not detect the phone line, tad is working correct when connected do answering machine, but the machine itself does not detect the phone line/tone in order to fax send or receive.

My proble is simular except that I can send a fax but I am not receiving any, I have check and everything is hooked up and set up correctly but I am just not able to receive faxes

Posted by rosesherry on

  • 4 more comments 
  • nlbh Apr 24, 2008

    FAXMARK X125 ...I AM ABLE TO SEND FAXES, BUT AM NOT ABLE TO RECEIVE INFO BACK. THIS IS BEING DONE WITH MY DRS., SO IT IS VERY IMPORTANT THAT I RECEIVE THEIR INSTRUCTIONS OF WHAT TO DO. PLEASE HELP ME & MANY THANKS

    ps i can't find my instruction manual!

  • leestarr Apr 27, 2008

    the fax picked up the incoming fax but after a (refilled) cartridge change it

    will not print the faxes that are being held in the memory.



    I checked all connectors and ran an alignment page. So it isn't the contacts on the cartridge or the machine. there isn't a selection in the menu to print a fax from the memory...help!

  • BBCOM May 06, 2008

    My brother Intellifax 2008 has a TAD code. It is giving a fast busy to all incoming faxes. How do I fix this?

  • Susan4 Jun 08, 2008

    I can send a fax, but I cannot receive. Found out the setting under option setting - transaction - the comes up 1. Always Print, 2. error/memory 3. SEND ONLY (HOW DO i CHANGE THIS SETTING)?

  • Anonymous Sep 09, 2008

    We Have a Cannon L300 we can send but not receive.

  • farithvelez Dec 17, 2008

    I can call out put if you try to call the fax number you get a busy tone

×

Ad

5 Related Answers

Mix-it-up

Mix-it-up

  • 832 Answers

SOURCE: Fax does not receive or send

plz contact brother hotline of your country ( www.brother.com )because there are so many diffrent telephone standards which might affect a good working of the fax abillity.

Posted on Jan 31, 2008

Ad
Logjam

Rob Fauchon

  • 159 Answers

SOURCE: We can't send or received faxes

Just a suggestion. This effect can happen if you have plugged the line cord into the tel jack instead of line jack.

Posted on Feb 12, 2008

Ad

Anonymous

  • 120 Answers

SOURCE: External TAD

You ought to be able to set the receive mode to tad or something like that. that way you can receive faxes without being there. Lawrence

Posted on Feb 16, 2008

Anonymous

  • 2 Answers

SOURCE: Problem receiving faxes

your fax is in tad mode (telephone answering device) press the receive button (next to the start button) until you see fax only on the display this will correct the problem.if you have faxes in memory press the report key for reports, then opt.1 for help list
look for print fax

Posted on Aug 18, 2008

leroyal

Leroy Elliott

  • 2120 Answers

SOURCE: Brother 4100e Fax Problem - Caller ID won't work with Fax Machine

Usually, fax machines don't have caller ID capability.. If the sender's fax number appears on the faxes you receive, it's just that they have programmed it into their fax machine as a header.

Posted on Sep 12, 2008

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

My company lexmark X642e all in one machine was faxing fine. I unplugged the fax line and plugged into another fax outlet plug and it would not work so I plugged back into the original fax line outlet and...


Make sure you plugged it back into the right port on the printer itself. The one I have actually has two different phone line plug-in ports - one is for the FAX line that connects to the wall. The other is so you can attach a separte phone as an extention to talk on. Good luck. Also, after it is plugged back into the wall, did you power down, wait 30 seconds and then power back on? Sometimes these things need to recognize at start up whether or not they are connected to other devices, etc. Good luck.

Jun 17, 2011 | Lexmark X642e All-In-One Laser Printer

1 Answer

Xerox copycentre C20 Can send a fax but not receive Help


Check if your telephone cable is connected at the " tel " plug on the fax machine

Apr 29, 2010 | Office Equipment & Supplies

1 Answer

Fax will send but not receive faxes. Says printer


Mite need to clearthe memory of the fax machine

Btw, I’m available to help over the phone in case u need at https://www.6ya.com/expert/normanj_7893313f0751935f

Mar 21, 2010 | Sharp Office Equipment & Supplies

2 Answers

Cannot send or receive faxes



Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test
  1. Load plain white paper into the input tray.
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Tools , and then press OK .
  4. On the Tools menu, press the right arrow (c01669475.gif ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.
Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line
  1. Disconnect the telephone cord from the back of the HP fax product.
  2. Figure 1: Two-wire telephone cord c01501963.gif
  3. Pick up the handset of the telephone and check for a dial tone.
  4. On the single-line telephone, dial the fax number of the receiving fax machine.
    • If the receiving fax machine answers the call, continue with the next step.
  5. Hang up the single-line telephone.
  6. Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.
Step two: Change the HP fax settings
  1. Connect phone line into line 1
  2. Press the Setup button (c01669474.gif ) on the product control panel.
  3. Press the right arrow (c01669475.gif ) to select Basic Fax Setup or Advanced Fax Setup , and then press the right arrow (c01669475.gif ) again to change the menu option settings to the settings listed in the following table. Fax menu Fax menu option Setting Basic Fax Setup Rings to Answer 1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.) Advanced Fax Setup Answer Ring Pattern All Rings
  4. Use the HP Fax Test Service to try to send and receive a fax.
If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax over a VoIP telephone line. Use these steps to change the fax speed adjustment to a lower speed.
  1. Press the Setup button (c01669474.gif ) on the product control panel.
  2. Press the right arrow (c01669475.gif ) to select Advanced Fax Setup , and then press OK .
  3. Press the right arrow (c01669475.gif ) to select Fax Speed , and then press OK .
  4. Press the right arrow (c01669475.gif ) to select Medium , and then press OK .
  5. Use the HP Fax Test Service to try to send and receive a fax.

Jun 23, 2009 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Busy/No Response


Using a cell phone, call your fax machine to see if the fax answers. If it does answer, then hang up the cell phone and fax. Next, using the HOOK button on your fax, call your cell phone . The cell phone should ring and answer the phone call from the fax. If you do not get a connection between the fax and cell, try these: Check that the phone line to the fax is plugged into the LINE jack on the fax, NOT THE PHONE jack. The PHONE jack on the fax is to plug in a TELEPHONE ONLY. If the fax phone line is OK, go into your fax machines' RECEIVE and SEND settings and make sure they are set up properly (pulse or tone dialing, overseas mode, etc.) Print out the HELP LIST as follows: Press MENU button, then 5 on keyboard, then 1 on keyboard. Go through all the settings on the HELP LIST that apply to your problem. (Send and Receive modes, Ring Delay, Receive Options,etc.) Write down the original settings BEFORE YOU CHANGE ANY OF THEM.

Aug 25, 2008 | Brother MFC 420CN All-In-One InkJet...

1 Answer

Fax machine will send faxes but will not receive any


The normal problem with a fax that will not receive calls it the phone line.
The Line Voltage, or current may be low, or the signal ( DB loss) may be affecting it.
Let me give you an explaination. When you send, you physically connect to the phone line, make the dial tone and whatever is there, it goes out over the line.
When you receive a fax, it is like a remote control, with a remote you need good batteries to generate enough signal to turn on a product.
With a fax, you require an electrical signal, like a remote control to activate the receive capability. Low power, voltage or current. or static, will not allow it to receive, just like a remote with a bad battery will not turn on a product.
Issues can be. The phone cord between the fax and the jack. A bad jack, something on the outside line.
Using a digital phone line, or having another device on the same phone line drawing down the line, or picking up. A credit card machine, answering machine, even another phone can cause issues. If on a shared phone line, disconnect everthing but the fax and have someone send you a test fax. See if that helps.
But more than 90 percent of fax will send , will not receive issues are phone line related.

Apr 11, 2008 | Samsung SF-5100 Plain Paper Laser Fax

1 Answer

My fax sound but dont received any fax


hi,

check whether the auto answer is turned on...

either u have the button on the front panel of the printer itself "auto answer" or u will have it in the fax menu...

press the menu button and scroll down to fax setup or advanced fax setup, make sure the auto answer option is turned on....

thanks and regards
agnel

Mar 19, 2008 | HP OfficeJet 7310 All-In-One InkJet...

2 Answers

Lexmark 7350 all in one


Before you begin


To pinpoint the cause of the issue, please record answers to the following questions:

Can a fax be sent or received?
Can a fax be sent, but not received?
Has the fax function ever worked in the past?

Any error messages may also help to narrow down the cause of the issues.

Print out the following:

- a settings list to view the current fax settings
- a receive log if there are issues receiving faxes
- a send log if there are issues sending faxes
- an activity log if faxes cannot be sent or received.
Initial checks
If the fax option has worked in the past and does not do so now, check that the same connection is being used and that it still works.
Check to see if any configuration settings have been changed that could have affected the fax settings.

Faxes cannot be sent/received:
If you are using a digital line, you need an analog card, an ISDN adapter, or an ADSL filter in order to send faxes.
If a PBX is being used, an ISDN Adapter/ADSL filter will not be used as these are supplied within the system. (A PBX is normally used within a company to share a small number of public lines among a large number of private ones to save on cost.) For instructions on configuring the X6100 Series machine with a PBX, see How and When to Use the PBX Option.
Check the phone line (without the printer):
Test the line by connecting a phone directly into the phone port.
Check for a dialing tone.
If you cannot hear a dialing tone, try another phone cable. Once you can hear a dialing tone, you know that the phone port is live and working.
Make sure the RJ11 cable is not damaged.
Check that the printer is accessing the dialing tone correctly:
Press the Options button on the operator panel five times until ON HOOK DIAL is displayed.
Press Select. You should hear a dialing tone.
If you can't hear a dial tone, make sure that the speaker volume is set to High. (Go to Fax, press Options eight times until SPEAKER VOLUME is displayed, then use the plus or minus buttons to change the setting to HIGH. Press Select.)
If there is still no dial tone, unplug the power cable and the phone lead, then plug them back in and try again.

Faxes can be sent but not received:
Connect the Lexmark All-in-One directly to the phone port. IMPORTANT: Do NOT connect any phones to the EXT port.
Make sure the Fax receive mode is set to answer the fax after 3 rings. (Press the Fax button on the operator panel and then press Options three times until ANSWER FAX WHEN is displayed. Change the settings using the - or + buttons as appropriate.)

Faxes can be received but not sent:
Make sure that Country Code is set correctly:
Press the Fax button on the operator panel and then press Options 15 times until Advanced is displayed.
Press Select.
Press Options 13 times and then press the + or - button until the right country is displayed.
Press Select.

IMPORTANT! These tests must be carried out with NO EXTENSIONS, i.e. phones or answering machines, connected to the EXT port on the All-In-One.

Feb 15, 2008 | Lexmark X8350 Print, Scan, Copy and Fax...

1 Answer

Fax does not receive or send


plz contact brother hotline of your country ( www.brother.com )because there are so many diffrent telephone standards which might affect a good working of the fax abillity.

Jan 31, 2008 | Brother MFC 420CN All-In-One InkJet...

Not finding what you are looking for?
Office Equipment & Supplies Logo

Related Topics:

127 people viewed this question

Ask a Question

Usually answered in minutes!

Top Office Equipment & Supplies Experts

Ekse

Level 3 Expert

13434 Answers

Marvin
Marvin

Level 3 Expert

85239 Answers

The Knight
The Knight

Level 3 Expert

76407 Answers

Are you an Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...