My son's ipod nano will accept a charge but will not accept songs. I tried the same charger cord with mine and it works fine. is his internally damaged in some way?

I've had the same problem some times.. most always its resolved by restarting iTunes and/or Windows. Also reset your ipod if your able to by doing this...

1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
   
2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 8 seconds. You may need to repeat this step.

You should first try updating the firmware and see if that works, if not let me know

You can download the firmware off of the apple website

Let me know if you need help with this.

Thank you for using Fixya and Good Luck

HI,

I want you try a rest first to see if it helps.I'll provide you with the link to the manual so that you can download first.
Yes if the charger is fine it can be the fault of the battery or an internal damage can also be possible.If the ipod is still under warranty i suggest you to get it replaced if not then you will have to repair it.

Goodluck,
Please don't forget to rate the solution

Lets start with basic troubleshooting if it doesnt solve the problem then its most likely a hardware issue that requires service.

Reset
To reset your iPod nano:

• 1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
• 2. Press and hold the Menu and Select buttons until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.

• To update and reinstall your iPod software, first download the latest version of iTunes.
• Next, open the new version of iTunes and connect your iPod to your computer.
• Select your iPod in the source list and click "Check for Update" under the Summary tab. iTunes will check to see if your iPod needs to be updated and perform the update for you.

• Note: Because Restore erases all of the songs and files on iPod, make sure to back up any files you've saved on the iPod disk. All of your songs, videos, podcasts, audiobooks, and games can be loaded back to your iPod provided that you have them stored in your iTunes Library.

• 1. Make sure you've reinstalled the latest version of iTunes.
• 2. Open iTunes, and then connect your iPod to your computer.
• 3. After a few moments, it will appear in the source list in iTunes.
• 4. Select your iPod in the source list and you will see information about it appear in the Summary tab of the main iTunes windows.
• 5. Click the Restore button. You will be prompted with one or more restore options that may prompt iTunes to automatically download of the latest iPod Software. The 4 possible restore options are:
  • Restore Option 1: Restore - Restores with same iPod Software version already on iPod.
  • Restore Option 2: Use Same Version - Restores with same iPod Software version already on iPod even though a newer version is available.
  • Restore Option 3: Use Newest Version - Restores with the latest iPod Software on your computer.
  • Restore Option 4: Restore and Update - Restores with the latest iPod Software on your computer.
• 6. A progress bar will appear on the computer screen indicating that the first stage of the restore process has started. When this stage is completed, iTunes will instruct you to leave iPod connected to your computer to complete restore.
• 7. During the stage 2 of the restore process, the iPod will show an Apple logo as well as a progress bar at the bottom of the display. It is critical that the iPod remains connected to the computer or iPod Power adapter during this stage. Note: The progress bar may be difficult to see since the backlight on the iPod display may be off.
• 8. After stage 2 of the restore process is complete and the iPod is connected to the computer, the iTunes Setup Assistant window will appear asking you to name your iPod and choose your syncing preferences similar to when you connected your iPod for the first time.