The water flows to the front because the evacuation hole at the back is blocked by dirt - clean it.
There are 2 possible causes for your freezer's problem:
1 - the coolant circuit is leaking and the fluid is lost = the freezing capacity is slowly dissapearing and will be totally gone very soon. Now it's still freezing at the bottom because the cold air is heavier then the hot air and settles down.
2 - the valves/thermostat commanding the circuit for the upper freezer are defective and they don't sent coolant to it = the upper freezer is not operational.
In either case a pro must inspect and repair the unit, this isn't what an average customer can fix.
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