How to Retrieve Shift-Deleted Items in Microsoft Outlook
A. ON THE
CLIENT COMPUTER
REGISTRY EDITING
Warning: If you use Registry Editor incorrectly,
you may cause serious problems that may require you to reinstall your operating
system. Backup the registry first.
By default, the Recover Deleted Items functionality is
only enabled on the Deleted Items folder in a user's private folders; items
that are hard deleted cannot be recovered. To enable the Recover Deleted
Items functionality on mail folders other than Deleted Items (for example, for
Sent Items, Drafts, Outbox and Inbox folders), you must make the following
changes to the registry:
1. Start Registry Editor (Regedt32.exe).
2. Locate and click the following key in the registry:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Exchange\Client\Options
3. On the Edit menu, click Add Value, and then add the
following registry value:
Value name: DumpsterAlwaysOn
Data type: DWORD
Value data: 1
4. Quit Registry Editor.
On MS OUTLOOK
Select the MAILBOX folder, go to INBOX folder.
On the Tools menu, select Recover Deleted Items. (This
option will not be available unless you are currently viewing the contents of
your Deleted Items folder.)
From the pop-up window, click the message you want to
recover. (Note that the date shown next to the message subject is the date that
you emptied it from your Deleted Items folder, and not the date of the original
message. To see the original message date, you may need to scroll to the right
or expand the pop-up window.)
Click the Recover Selected Items button.
The items will be returned to your Deleted Items folder,
and then you can move them to other folders.
Note: Deleted items are only available for recovery for a
limited period which is based on IRRI exchange server retention policy
configuration. You may check it with Kuya Boy.
B.
FOR EXCHANGE SERVER ADMIN
CONFIGURING DELETED ITEM RECOVERY
Exchange Server Configuration
1. In the Exchange Server Administrator program, open the
properties of the Private Information Store, and select the General tab.
2. Set the number of days that you want messages saved
after they have been deleted.
NOTE: You can also set the messages not to be deleted
until a backup has been done. You can override this by setting the retention
time on individual mailboxes in the Properties for the mailbox by changing the
Deleted Items Retention time on the Limits tab.
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Under "Mailbox recovery information" select Month, date
and time (15-minute increments) chosen in the step 3. Make sure to fill
out the time zone field and specify an alternative email account to
receive a confirmation email.
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