Microsoft support describes several things to try. After checking to see if any new blank document you create could print or not, the next possibility is to rename the normal.dotm file that may be necessary to resolve this problem.
Procedure to check:
"Microsoft Windows 7
- Quit Word.
- Click the Start button.
- In the Search Programs and Files box, type Normal.dot or Normal.dotm depending on your version of Word.
- For each occurrence of the Normal.dot or Normal.dotm template that you find, rename it Normal.old. To do this, follow these steps:
- Click Normal.
- On the File menu, click Rename.
- Type Normal.old, and then press ENTER.
You can now print new documents that are created from the new global (blank document) template (Normal.dot). However, existing documents that were created by means of your old Normal.dot file may not print. If this is the case, go to the "Print the problem document" section to resolve problems with these documents.
If you cannot print this new document, there may be a problem that prevents Word from printing. If this is the case, go to the "Print the problem document" section.
Determine if the problem documents were created from the same custom template
You may still not be able to print particular Word documents. Examine the problem documents to determine if they were created from the same custom template. To determine which template created the problem document, follow these steps:
Word 2010
- Open a document that you cannot print.
- On the Developer tab, click Document Template in the Templates section.
- On the Templates tab, look in the Document template box."
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