Brand new freezer set at 7 is creating excessive frost. Is it set too high or low maybe?

Unplug the drain tube by shooting hot water down it with a turkey baster. It is located underneath the evaporator.

Check for low freon first, You need an expert who has testers as well.

Hi Lisa, thank you for your post! New freezers retain colder temperatures. Especially on hot humid days, moisture entering the freezer (when the door is opened) can form frost inside the appliance and moisture collection inside the unit. Reducing energy use to meet government requirements, defrost heaters have shorter run times. Light loads in the freezer also contribute to the problem.


Here are some tips to keep moisture low in the freezer:




Use your air conditioner to reduce humidity.


Arrange shelving and food items so air circulates.


Don't "overload" or leave the freezer empty. It should be at least half full.


Set the controls as recommended in the use and care guide. Manufacturers may suggest different settings for summer and winter.


Properly seal liquids and high moisture foods stored in the unit.


Open the freezer doors as few times as possible.


Clean condenser coils at least twice a year. Check your use and care manual for specific procedures. You'll save energy, too.


Cover pots and pans and use the range hood fan when cooking to reduce moisture in the kitchen.


Check and maintain door gaskets. A good door seal keeps warm moist air out of the freezer.

These tips will help control frost and moisture in your freezer, but won't always eliminate the problem, especially when humidity is excessive. If you have taken all necessary steps to prevent moisture and humidity, you may need to reach out to a professional for further diagnosis.

Hope this information helps resolve this issue.

Really when the fridge frost very excessively there is less cold.
You have to regularly set up defrost setting if your fridge has automatic defrost.
Or your fridge has manual defrost then defrost it twice a week.
To minimize excessive frost, set the temp control setting to just mid- position.
Good luck.

If designed as most combination units, one of the two controls influences the temperature directly, the other only determines how much of the generated cold air is allowed to enter the other compartment. The typical arrangement is that setting the freezer temperature determines how often often the compressor runs; the other diverts a portion of the cold air into the refrigerator side.
Using the common thermometer for cold temperatures (~$5 US), adjust the freezer temperature for 0 to -5 degrees F (the often recommended temp.), then the other control for the desired refrigerator temperature, suggested as 35-45 F. This is the most common practice.
If you cannot balance them the way you want, reverse the procedure, setting for refrigerator temp., then freezer.

please set it in normal temperature maybe it is set to high temperature

check to see if you have frost on the back panel of the freezer if so then defrost the unit and if your able to find the failure of the defrst heater or defrst thermostat,or the defrost thmer more than likely its the mother board since its a general electric frig but if you manually defrost until a repair tect can come then it will run normal until it frost up again but before you call the tech out make sure you have the frost on the back panel otherwise he'll make several trip trying to solve the problem with the frig unless its the defrst heater

contact 1-888-77-lowes if you havent done this call, have them create a case file on this, tell the person that you talk to that if you try this solve and it dont fix the issue I want a new machine if they agree to this do the door replacement if they don't take it back to lowes

IS IT ICE OR FROST? IF IT IS ICE, THE DOOR MAY HAVE BEEN LEFT CRACKED OPEN.
IF IT IS FROST, IS THIS A FROST FREE FREEZER?
IF YES, IS THE FROST ON THE BACK WALL?
IF YES, THERE IS A DEFROST FAILURE AND YOU WILL NEED TO TROUBLESHOOT THE DEFROST CIRCUIT.
IF THE FROST IS ON THE FOOD OR AROUND THE DOOR OPENING, A SEAL LEAK HAS ALLOWED WARM MOIST AIR INTO THE FREEZER AND CREATED THE FROST. CHECK THE DOOR SEAL FOR A GAP WHEN CLOSED.

if needs sealed system repair problaby cheaper to buy new. try removing the back wall of freezer section, is there excessive frost build up??? is the fan behind tere even running(if not replace hte fan). if theres frost built up hten look for a defrost problem. Perhaps a defrost timer, defrost thermostat, or even a bad heater assy. if you remove to coil adn find a ball of frost in 1 corner nad rest of evaporator is clean and dry, thats an indicator of sealed system problem