Cant connect with Xbox Live

The easiest way to update your console software is to connect to Xbox LIVE. To update your console by using Xbox LIVE, all you need is an Internet connection.

1. Connect your Xbox 360 console to the Internet. To learn how, please see How to connect to Xbox LIVE.
2. On the console, go to My Xbox, and then select System Settings.
3. Select Network Settings.
4. Select Wired Network or the name of your wireless network, if you are prompted to do so.
5. Select Test Xbox LIVE Connection.
6. Select Yes if you are prompted to update the console software.

If you receive a connection error, try using the Xbox LIVE Connect Solution.

Console update did not install successfully?

If her system says that she needs an update then likely her connection should be getting to Live. You might need to clear her cache first and then try the steps above. Here is how you will clear your cache:

To clear the system cache

1. Go to My Xbox, and then select System Settings.
2. Select Memory.
3. Highlight any storage device, and then press Y on your controller.
   (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
   
4. Select Clear System Cache.
5. When prompted to confirm storage device maintenance, select Yes:

Are you talking about the manual passcode that you assign on each console? Or the password to his XBox Live account?
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What do I do if I forget my pass code for my Xbox LIVE Account? If you have forgotten your Xbox LIVE account pass code, recover your account using Xbox LIVE.

To recover a gamertag

To recover your gamertag, you need the associated Windows Live ID and password for your Xbox LIVE account.

1. If you're signed into Xbox LIVE with another gamertag, press the Guide button, and then press X on your controller to sign out.

2. Press the Guide button again, and select Recover Gamertag.

3. Select Recover Gamertag again.
4. Enter your Windows Live ID and password for the gamer profile that you want to recover.
5. Follow the on-screen directions.

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What do I do if I forget my password for my Xbox LIVE Account? I recommend you follow these detailed instructions if you have forgotten your actual Xbox Live password. Good Luck. http://hubpages.com/hub/Forgot-Xbox-Live-Password-Recover-Password-or-Gamertag

If you have forgotten your pass code, and if you have to remove it to sign into Xbox LIVE, follow these steps:

Note The following steps apply only to Xbox LIVE online profiles. When you delete an offline profile, you lose any Gamerscore that is associated with the profile. You also lose achievements and statistics that are associated with the profile.

1. Delete the profile for which you forgot the pass code. To delete a profile, follow these steps:
   1. In the My Xbox area, select System Settings.
   2. Select Memory.
   3. Select the memory device on which your profile is stored.
   4. Select Gamer Profiles.
   5. Select the profile that you want to delete.
   6. Select Delete. When you are prompted, select Delete Profile Only.
2. In the Xbox LIVE section of the Xbox Dashboard, select Recover Gamertag from Xbox Live.
3. Select Yes when you receive the following message: To join Xbox LIVE, you must exit your current session.
4. Enter the gamertag for which you want to remove the pass code, and then select Done.
5. Select Next.
6. In the E-mail Address section, type the Windows Live ID credentials (the e-mail address and password that you use to sign in to the Windows Live ID) that are associated with your gamertag, and then select Done.
7. Enter the password for the Windows Live ID account, and then select Done.
8. Select Sign In.
9. If you want to set the pass code again, follow the steps to set an Xbox LIVE pass code.

I was searching the web concerning this problem, and apparently there's a good amount of people dissatisfied with the results from their netgear dgn2000 router when hooked up to Live. You can pick up a pretty good router from Best Buy for under 40 bucks. That sucks that you're ISP and xbox support aren't helping. I usually go past Netgear and shoot for Linksys or D-Link just because I've had good relations with them. Good luck getting back to gaming, man.

XBox Live is down today June 16th, 2009. It'll be down until either late tonight or early tomorrow. There is maintenance being done on the servers.

Have you tried testing the connection with your xbox (system settings/network settings). where does it fail? Also make sure your router is set up to hand out IP addresses

Things to Ensure

• Your router is connected to your xbox
• Your router is connected to an active telephone line with broadband active.
• You have configured xbox live.
  

Xbox support perhaps? I belive they'll be best fit to get you thru.

The xbox live board is down,so if you pass all tests except the xbox live one,this is the problem.I rang them and they said over 50% of users are having this problem.Its because so many people went on it over Christmas and the system got overloaded.They said they're working on it and it should be up and running in a week or two. ~~PS~~ I rang on the 12-1-08 so it should be up by the 20th,its not your fault,the servers down.