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Are you an adult or the younger person that this was installed to protect? If you are the adult then the above website should have all the information you need to correctly set it up so you can use the web browser.
It is very possible that your trying to get into an adult website or some other "offlimits" website which is why you are being kept out of it.
One common error in a house hold is to use a single logon account for everyone. If you do that, then the software can't tell when you have a kid on there and when you have an adult.
I found this on superuser link at the bottom. No third party software required. Tested with K9 Web Protection version 4.4.268 on Windows Vista SP2 (32-bit). Confirmed by @stiemannkj1 to be working on Windows 7. Should also work on Windows 8.x.
Create a new text file. Copy and paste the following batch script code, then save:@echo off set keys=^ "HKLM\SOFTWARE\Blue Coat Systems"^ "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\k9filter.exe"^ "HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Blue Coat K9 Web Protection"^ "HKLM\SYSTEM\CurrentControlSet\Services\bckd"^ "HKLM\SYSTEM\CurrentControlSet\Services\bckwfs" REM remove registry keys for %%G in (%keys%) do reg delete "%%~G" /f >nul set folders=^ "%programfiles%\Blue Coat K9 Web Protection"^ "%programdata%\Microsoft\Windows\Start Menu\Programs\Blue Coat K9 Web Protection" REM remove folders for %%G in (%folders%) do rd /s /q "%%~G" set files=^ "%windir%\System32\drivers\bckd.sys" REM remove files for %%G in (%files%) do del "%%~G" pause exit /b
Right-click the .cmd file and select Run as administrator from the context menu. Wait for the batch script to finish.
Start regedit.exe and navigate to the following registry key:
<code>HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_BCKD
Right-click the LEGACY_BCKD key and select Permissions from the context menu. Click Advanced and select the Owner tab. Then select Administrators from the owner list, tick the Replace owner on subcontainers and objects option, and then click OK. Then select Everyone and tick the Allow checkbox for the Full Control permission. Click OK, right-click the key and finally choose Delete.
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