Often the problem on these is contamination that gets under the edge of the escutcheon which effectively presses the screen out of the usable area preventing entry in the normal area.
Using special screw driver (very small TORX) remove the covers and clean the screen edges. Note one has to gently pry the cover off when ALL screws are out.
A "sometimes works" method is to run a piece of paper or thin cardstock around UNDERNEATH the rim of the escutcheon to clean the contamination.
Note, you MAY need to "recalibrate" the screen after these procedures.
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