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This is Motorola technical support.
It seems like the circuit that powers up the actuator for the dish to move might not be working, that is the reason you can not even set your limits.
Browse through this site if you have not already.
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Try to reset as below
1. turn off the unit
2. Remove any power supply including from the main switch.
3. Leave if for about 20 min.
4. Turn it on again...
Check this site
http://www.criscros.net/4dtv_setup_guides.htm
and
http://www.criscros.net/4dhelp.html
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