Question about HP Officejet 5610 All-In-One InkJet Printer

2 Answers

Have a new hp photosmart C4280 and when I try to scan the screen tells me that the usb is not connected when it is

Posted by leewill on


2 Answers


  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I installed a new ink cartridge and when it asks for the page to be scanned, it says that the USB is not connected. It is connected, I have even tried a different cable.

Posted on Nov 30, 2008


Sarah McDonald

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 181 Answers

The USB not connected error shows up on the photosmart printers when the software is either not installed or is incompatible with your OS. Click on the link below and download and install the software for your OS. You may have to turn printer off and then on and restart your computer to refresh if it doesn't do so automatically.

Posted on Nov 14, 2008


3 Related Answers


  • 2 Answers

SOURCE: Trying to scan, but keeps on saying "USB not connected"

I had the same problem.  The thing is I was pressing the scan button on the printer and getting the lovely "USB not connected" message.  However, if you open the printer icon in the dock (Mine is "HP Photosmart C4200 series") and click the Scanner button in the upper right hand corner, then click "New Scan," voila!  presto! and all is right with the world again.  
Yes, it is obnoxious that HP made a defective scanner button, and I may download the driver again when I get a chance.  But yay for quick fixes!

Posted on May 03, 2008


  • 1 Answer

SOURCE: Trying to scan, but keeps on saying USB port not connected

it is not inserted properly

Posted on Jun 01, 2009


Randy Trent

  • 313 Answers

SOURCE: My hp photosmart c4280 will not scan..I keep

You need to uninstall your printer, then reinstall the newer version of software (can be gotten at the HP site). I just did it and now my scanner works.

I hope this gets you scanning again....

Posted on Sep 08, 2009

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Trying to scan a document with an HP C4280 says USB cable not connected but it is

USB cable may be bad, try a new one and see if it helps.

These cables are normaly universal, check and see if you may have one from an old printer just laying around before buying a new one.

Hope this [email protected]


Apr 14, 2011 | HP Photosmart C4280 All-in-One InkJet...

1 Answer

HP Photosmart C4280 will print but it will not scan. It says "USB not connected."

Try reinstalling the driver. Make sure you have the newest driver from - search your C4280

Mar 11, 2010 | HP PhotoSmart C4280 Laser Printer

1 Answer

Printer and copier work fine- scanner says USB not connected.

I had this same problem and it is fixable, but not the way you would probably like, though you can still scan with the printer. You just have to open the Paint program and click from scanner or camera, and then choose your printer and click scan preview, and then scan, it works just fine but its a little time consuming.

Jun 01, 2009 | HP Photosmart C4280 All-in-One InkJet...

1 Answer

Printer keeps saying usb not connected when i try to scan

You must give scan commands from within HP Device Manager.  Try this, it should be fine.
[email protected]

Jan 08, 2009 | HP Photosmart C4280 Aio Printer

1 Answer

Hp all in one says USB IS NOT CONNECTED when I try to scan

my hp c4380 won't scan gives out a error message the usb is not connected but it is.

Dec 12, 2008 | HP Photosmart C4280 Aio Printer

Not finding what you are looking for?
HP Officejet 5610 All-In-One InkJet Printer Logo

30 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts


Level 3 Expert

13434 Answers


Level 3 Expert

1997 Answers

Cindy Wells

Level 3 Expert

6120 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides