New computer....and keyboard when hitting Shift key and the number 2 to get the @ but I get " instead. This is a bilingual Acer keyboard sk 9625

Here is a manual download for your

acehttp://ptf.com/acer/acer+sk+9625+keyboard+manual/r SK9625 computer

If your using Windows I'd check the Regional and Language settings. Most likely you aren't set to use a US 101 Keyboard.

Go to www.acer.com support

your keyboard is set to the wrong language.
go to the control panel, languages and select your language.
I think you have UK English and you need US English.

if the programmable keys are not working, then likely the correct driver is not in use.

what is the make/model ? Go to the Device Manager and see if the Keyboard is being identified correctly or if just the Generic windows KB driver is being used.

press shift and ctrl at the same time to turn that off

Hi,
I had the same problem. For me it helped to turn on Hotkey utility (was already installed). If you do not have it, try to google it.
Hope it helps

It looks like your Ctrl key is stuck.
Hit your left and right Ctrl, Alt and Shift keys repeatedly one by one a couple of times, it should stop.
You can also unplug the keyboard and plug it back in.