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There is the possibility of damage to the optic lens of the DVD is already weakened or damaged. so it can not load the disc. you have to replace them with new ones according to the type of DVD optical lens.
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I had the same problems with my four year Denon DVD-3910 and the only solution to it was to replace the laser unit with a new one.
There are some repair service on EBay that offer new laser units for only about 50 € and are also willing to change the laser unit for an extra charge of just 30 €.
After this replacement your Denon DVD-3910 will work fine again.
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