Contacted Samsung about the very same issue i was told i'd need to wait for the next update to the firmware
I had the same problem with my LG BD390 Blu-ray player. After searching the internet I found out that the BD-Live feature was keeping the player from loading the disc menu. After disabling the BD-Live feature in the player's setup menu, the disc played fine. Don't ask why, cause in my opinion it should work out of the box (with all the firmware updates in place)
I tried to update with the firmware only for it not to take have put it in a Samsung service centre and they tell me its a problem with the carriage and want
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