I've been having the best of luck with this phone and lately the directional keypad isn't working. I can't scroll down or to the right so i can't see the end of text messages and i can't select any applications that aren't in the farthest left hand column of the menus. Also the back key isn't working either... any ideas on how to fix it?
I have the Kyocera remix and have had the same problems. I took it into US C & they replaced the ribbon cable, under the keypad, for free (got a nice tech?). This solved the problem for about a month. Same thing started up again so I took it back in. This tech told me it would cost $20 to replace the cable, I told him to do it. He does it and the keys still don't work. He doesn't charge me for replacing the cable and says the actual board must be going bad. Only solution, send it in for reapir. Not worth the cost and wait.
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Well, 2 things, there is a lock keypad slider on the side of the phone, once you slide this even if you restart the phone, the keypad still wont work, try sliding this into the unlock position, if this does not work...well best bet is that the connector cable for the keypad is dislodged, broken or the contacts on it need to be cleaned, whatever the case, you will need to carefully disassemble the phone and unplug everything, clean with rubbing alcohol, reassemble and it should work, Hope this helps
Possible that the flexible membrane strip of the connection to the slider keypad is broken off there by cutting off the connection.
These membrane strip wires must be procured to be installed back into the main board and connected to the slider pad.
Attempt only if you are experienced to do these delicate jobs.
I had the same problem with a phone I had of the same model. I sent it in numerous times and it continued, so I got a new one, and 2 months late I had the same problem. My advice is to go with a different phone. Kyocera is not a very popular brand because of the many problems they have with their electronics. I've done lots of research on that model phone and have found very few satisfied customers. Cheaper in the long run to just get a different phone.
the only options Ive found for this are if you hit a button with the slider closed it asks if you want to unlock the keypad. Then you hit the right top button (says "ok") and it unlocks...this stays like this until you open and then close the slider. This is the only way I know of to unlock the keypad, I have not found any other way in settings menu or anywhere else. Good luck!!
I have the same problem with mine and luckily am still under warranty. My son has the same phone and the same problem. If your phone is still fairly new and not abused, as in water damage or been banged around you'd be best advised to bring the phone back to the store and raise some "hell" on them for selling defective devices. I was offered a new phone from my provider. Good luck