I have AOL 9.1, In your first suggestion, I got to the utilities tab, but could not find the quick restore button at the bottom of the page...?
Try this instead because maybe files got corrupted already thats why you are missing some option. but read it first before trying steps
1. Use AOL Uninstall to remove most AOL files
2. Manually search the C:/ drive for all remaining AOL files
3. Run Regedit to edit the registry to find and remove all AOL files EXCEPT
Address Book files.
WARNING: Editing the registry is considered a high-level tech
responsibility. New users or users not familiar with the registry are
cautioned NOT to do the next step. However, if you feel comfortable
proceeding, then:
From Start Menu select Run
In the Run window, Type in Regedit
The registry will be displayed on the left side of a two-panelled window
Select the folder at the top
Under the Edit menu, select Find and type in AOL. click on find or OK
The Find engine will locate the first reference to AOL.
Delete this file; F3 to Find Next and continue until all files are deleted EXCEPT ADDRESS BOOK-related files
When this process is complete {you will come to understand why your pc is slower after installing AOL}, Shut down completely.
Reboot the pc
Use your AOL install disk to reinstall a new AOL system.
The install is prompt you for your logon info and open AOL for you.
Addresses will be retained.
Again, This is not a process for a novice user. The danger is selecting
a file to delete that may make your system inoperable.
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