From what I gather, this toy has an access panel to remove and charge the battery, recommended that you do so after every use to maintain battery life. The panel should be removed via use of a screwdriver.
You can download a manual here:
Peg Perego ChooChoo Express Owner's Manual Download
To use the manual, you will need Adobe Reader, or another compatible program. If you don't have it, it's free to download.
From Peg Perego's website:
What do I do if I have a problem with my product that I can't solve myself?
You can call our customer service department at 1-800-671-1701. Customer service hours are Monday - Friday 8am - 4:30pm Eastern time
(http://us.pegperego.com/toys-site/support/TPSEC002/)
Good luck!
KidsWheels Ride On Toy Store
519 North Bell Blvd.
Cedar Park, TX 78613
800-396-9680 512-257-2399 Fax 512-257-0093
Store Hours:
10AM - 5 PM CST Monday - Friday
10AM - 4PM CST Saturday
Closed on Sunday
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No. I feel that someone just past the buck.
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