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You were most likely lied to by the repair place. Many models offer both non-touch and touchscreen models. The touchscreens fail more often and are harder to procure so many shady resellers pass off the non-touch models instead.
Your screen touch may broken or properly not connected with display connecter check it or change the screen touch.If you are not professonaly traind for mobile repairing then it is better to go at nearest service center. Thank you for contact me.
You might have a broken touch screen. Maybe you need a new touch pad to replace the defective one, that is not a difficult repair and the touch pad costs like $10.00 but you have to dismantle your ds to do it. There is needed a triwing and philips screwdriver, a blade or hot air to take out the touch pad from the bottom lcd, and the replacement part.
If you are not confident it is a good idea to take it to a repair technician, in many video game stores they know how to do it.
It sounds like the LCD is broken. The Touch screen digitizer and the LCD are two seperate components, the LCD is the visual part that shows the display and the digitzer is the part that you touch. You can find these parts online and attempt the repair yourself or bring it to a mobile phone repair centre for a professional job.
LCD is inside the front glass that has logo of htc
the upper glass is called touch panel or digitizer it is working as u say but lcd is broken u can see visible cracks on it and it may partially display or not at all then ur lcd is broken by pressure or impact u need to get it replaced around like 100-150 dollars depends on the model and size of the lcd screen
Touch screens are even more expensive that straight LCD panels. This repair may cost more than the original monitor. Why do you need another panel? Is the panel cracked or is the touch screen portion not working correctly?