We have a Lucent Partner 34D and need to reset the time.

What release is the system?

Are you looking to reset the System, Voicemail or extension password?

Sounds like either you have do-not-disturb activated, or you have call-forward-all to voice mail set. You should have call-forward-no-answer turned on but it's easy to enter wrong code. Find a list of codes for your system and see if its one of those.

how and how does it happen

Dial into voicemail. When teh lady answers and says, "Welcome to Partner........"

We need to know the rest, to be able to give the correct intructions.

Your system lost its programming. Call in a tech to fix, as this is pretty involved programming.
Post back if you need a technician.

That doesn't sound good at all. I would first try powering down the system and waiting about 15 seconds or so before powering back up. If the problem remains, the processor was some how damagedand would be best if it was looked at by your vendor.

If your administrator enabled that feature you should be able to do this through Feature 11 on your phone.

You're absolutely right, you have TWO intercom buttons, or you're not looking at a Partner 10/18/34D where you posted this.

Unless memory fails me, just above the VOL UP and FEAT keys, you have a matrix of line buttons, and in that matrix, two buttons are by themselves. Ooh, LEFT and RIGHT intercom coming up :-)

Got it? FEAT 00 LIC LIC #103 (LIC being left intercom) then the 4 digit time in military. The date is 101 with mmddyy format.

It's programmed from ext 10 or 11.

Carl

Check out your user's manual, but I think you need to start programming lighted buttons with FEATURE 16 and 17.

Carl