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Posted on Apr 22, 2008
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Trying to connect to xbox live for the first time. in network settings and test xbox live connection my wireless network is connected,my IP address is confirmed,my DSN is confirmed,my MTU is confirmed,my ICMP is comfirmed the next test is xboxlive and i am asked to download a console update which i cant seem to download so i cant join xboxlive. any ideas???

  • 1 more comment 
  • bobinhood198 Apr 23, 2008

    a screen comes up and says CANT DOWNLOAD THE UPDATE. PLEASE TEST YOUR CONNECTION IN SYSTEM, NETWORK SETTINGS AND TRY AGAIN. IF THE PROBLEM PERSISTS,GO TO www.xbox.com/support

  • bobinhood198 Apr 23, 2008

    it tells me a console update is available from xbox live. if i decline i will b signed out of xbob live. i click on YES,UPDATE NOW and a new screen comes up sayin download in progress,then another screen comes up and tells me that it cant download the update and to test my connection in network settings. when i test the connection xbox live is the only one that fails.

  • bobinhood198 Apr 23, 2008

    it wont allow me onto xbox live whitout the update. help

×

8 Answers

Jason

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  • Expert 77 Answers
  • Posted on May 16, 2008
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Did you ever get this working?  It seems from your problem description that you're using a wireless connection. Have you correctly entered your wireless security key (WEP/WPA/WPA2, etc.)?

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  • Master 3,422 Answers
  • Posted on May 16, 2008
Anonymous
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Hi,


All you have to do is update your firmware.Once you do that it will be easily connected.Most of them have reported success with this.

Anyways you can also CLICK HERE and check out some problems from other users if you wish too..

If you still face the problem please get back to me.

Goodluck,
Please don't forget to rate the solution

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  • Master 3,614 Answers
  • Posted on May 16, 2008
Anonymous
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To update an Xbox 360 console by using Xbox Live, you must have an Xbox Live Gold membership or an Xbox Live Silver membership and a high-speed connection. If you do not have an Xbox Live account but you do have a high-speed connection, you can create a free Xbox Live Silver membership. To do this, click the Xbox Live banner in the Xbox Live section of the Dashboard.

Download the update to a computer North America:

  • Anonymous May 16, 2008

    CLICK HERE..The auto-update fails. You receive a connectivity error message, but when you test your connection to Xbox Live, you do not receive an error message.



    Typically, failed game auto-updates occur when the downloaded data is corrupted. This prevents access to gameplay. Also, if the ports that are required to connect to Xbox Live are closed, any auto-update may not download correctly.



    Copy the saved game data to a separate memory source so that you can restore the data if this step does not resolve the issue. To delete game data, follow these steps:



    a.
    Sign in by using your gamertag.

    b.
    Move to the System section.

    c.
    Select Memory, and then press the A button.

    d.
    Select Hard Drive, and then press the A button.

    e.
    Select Games, and then press the A button.

    f.
    Select the profile that you want to view, and then press the A button.

    g.
    On the Select Game screen, select the game for which the update will not download, and then press the Y button.

    h.
    On the Game screen, press the A button to delete the game.

    Note The Delete option is the only option that is available on the Game screen.

    i.
    On the Delete Item screen, select Yes, and then press the A button to confirm the deletion.

    j.
    Press the B button four times to return to the System section.

    k.
    Start the game, and then sign in to Xbox Live to download the update again.



    ***When you delete game data, you lose any saved game information.



    Click here & here...



    Hope this initial post will help you on your problem, any further assistance regarding on this problem kindly post back again us here..



    Thank you..

×

isaac johny

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  • Master 796 Answers
  • Posted on May 16, 2008
isaac johny
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Try out this link...
this may help i suppose

click here..

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  • Expert 156 Answers
  • Posted on Apr 22, 2008
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Benjamin Patri

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  • Master 3,037 Answers
  • Posted on Apr 22, 2008
Benjamin Patri
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Try turning off the system and trying it again.

Why can't you download the update, are you clicking on the area to download it and it won't download or did you think it automatically download which it won't. Does any error come up?

Please update me,

Thanks

  • 3 more comments 
  • Benjamin Patri
    Benjamin Patri Apr 23, 2008

    try reloading everything that you have on your xbox back onto it after deleting it. Like the account info and anything else you have. Maybe something is corrupted.

  • Benjamin Patri
    Benjamin Patri Apr 24, 2008

    have you tried my suggestion yet?

  • Benjamin Patri
    Benjamin Patri May 16, 2008

    it's an xbox not a wii johnychel

    Can I ask you bobin, what you have further tried? Like my previous suggestion? thanks


  • Benjamin Patri
    Benjamin Patri May 16, 2008

    give this number a call, they will have dealt with this problem before.

    1-800-4MY-XBOX


  • Benjamin Patri
    Benjamin Patri May 16, 2008

    Please let me know what fixes this problem so that when other people experience the same thing, I will know what worked as this isn't very common for me. We haven't ever experienced this problem with our xbox or other xbox's that I've used.

    Obviously since xbox live fails then, microsoft should be the one to blame and by calling the number above, they should be able to help you get this working since this is the only thing they work with.


×

Ginko

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  • Master 19,396 Answers
  • Posted on Apr 22, 2008
Ginko
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  • 1 more comment 
  • Ginko
    Ginko Apr 22, 2008

    The xbox should connect even without the update. Check


    Router Connection with Xbox 360



  • Ginko
    Ginko Apr 24, 2008

    It means that there is a problem with your network connection, go back to the shop, or find a friend with a Broadband connection , and ask the favour to connect to their network and download the live update.

  • Ginko
    Ginko Apr 24, 2008

    Alternatively try the following from Microsoft:

    "
    Burn a DVD or CDThe other
    possibility is to download a file from Xbox.com and burn a DVD or CD.
    Use this method if you don't have your console connected to broadband,
    or if you use a dialup connection to the Internet. You could even do
    this at a friend's house who has a broadband Internet connection and a
    DVD or CD burner.
    To create an update disc you need the following:


        A DVD or CD burner.

        A blank writeable DVD or CD.

        The update file from Xbox.com.
    This
    procedure involves burning the DVD or CD by using Microsoft Windows DVD
    or CD burning software. If you're using third-party CD/DVD writing
    software, follow the instructions for creating a data disc.
    The same steps apply when burning a DVD in a DVD burner.
    To create a DVD or CD:


        Click here to begin downloading the update folder. Save it as "$SystemUpdate_[date].zip" anywhere on your computer.

        Place a blank disc in your burner.

        From Windows Explorer, select Open Writable CD Folder Using Windows Explorer or open the CD drive icon.

        Drag
        the zipped $SystemUpdate zip folder to the CD Folder. If the CD write
        window doesn't open by default, drag and drop folder on the CD/DVD RW
        drive.
        Note
        If you are using an earlier version of Windows you will need to open the file using a separate utility (for example, WinZip).


        In the Explorer window, click Write files to CD from the CD writing tasks or right-click the CD/DVD RW drive and select Write these files to CD.
        Caution
        The update filename and folder structure must be intact for the update to run properly.


        Follow the steps in the CD wizard.

        When you are finished with the wizard, the CD will eject. Your CD is ready.
    To update the console:


        Place the CD in the Xbox 360 console.

        Power cycle the Xbox 360 console.

        The update program will start automatically. Select "Yes, update now" and press the A button.

        Wait for the update to complete.

        The console will reboot and you're done.
    "

×

Jean Sintulaire

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  • Master 759 Answers
  • Posted on Apr 22, 2008
Jean  Sintulaire
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What happened when you tried to download the update?

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0helpful
1answer

How do i connect to live?


1. Make sure first no other devices connected to the modem at the same time as some modems has an Ethernet port along with a USB port so, you might think you can use both at the same time & connect the PC through USB with the console through Ethernet & that's incorrect so, we need to disconnect the PC first.
2. Turn the modem off then turn it back on after couple of seconds (by turning the modem off I mean to unplug it from the wall outlet even if you have a power button for it), then go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Restore to Factory Defaults" and when it ask you to Apply Settings select "Test Xbox Live".


applysettings.jpg3. If it's still not working we need to get the Physical Address of your PC to put it on the dashboard of your Xbox 360 console as some cable companies are preventing any unknown MAC Addresses from connecting, to get the Physical Address of you PC connect the PC only to the modem then follow these steps here, the physical address will look like this 00-E0-98-C1-88-C2.
4. Go on the dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Edit Settings" then "Additional Settings" tab then select "Advanced settings" & put the Physical Address of your PC without the dashes on the "Alternate MAC Address" part and select "Done", when it asks you to Apply Settings choose "Test Xbox Live".

b. Wired connection to router:

1. Go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live".
2. Turn the router off then turn it back on after couple of seconds, then go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Test Xbox Live Connection".
c. Wireless connection to router:
1. Go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live"
2. Go on the Dashboard of your Xbox 360 console to the "system" area then "Network Settings" then "Edit Settings" then select your wireless settings part down there "Wireless Mode, Network Name,..." the console will automatically then search for your wireless network and when it find it and you select it, it will ask you to enter your wireless key which is called WEP or WPA key - you can find it written on your wireless router or then you need to contact your ISP (Internet Service Provider) to get it from them - when it ask you to apply settings select "Test Xbox Live". editbasic.jpg3. Just a kind of higher security that some router may use than the WEP & WPA key, you have also to accept the Xbox 360 connection to your wireless network on the router settings, you have to access to your router settings as mentioned before to check on the wireless security part whether your router apply a MAC filtering option, which is an option that blocks any unknown MAC address (the ID of any device) from accessing to your wireless network, and if it applies that kind of security you'll find your Xbox 360 MAC address on the list there so, allow the Xbox 360 to get connected to the network, or even you can just turn off the MAC access control option instead of that, then go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Test Xbox Live Connection".
4. If it's still not working, you can put the Xbox 360 console - as a trial - in a closer position to the router to see wither it's going to pick up an IP address or not.
5. If even after you turn off the MAC filtering option on your router settings your Xbox 360 can't still get connected to Xbox Live you need then to update your router firmware (The router software) and if you don't know how to do so then call your ISP (Internet Service Provider) to assist you with that, then go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Test Xbox Live Connection".
d. ICS (Internet Connection Sharing):
1. Go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Restore to Factory Default" when it asks you to Apply Settings choose "Test Xbox Live".
2. Allow the ICS option on the PC as mentioned before, then test Xbox Live.
3. If it's still not working, set the IP Settings manually to be:
automanual.jpg
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Gateway: 192.168.0.1
Then go on the Dashboard of your Xbox 360 console to "System" area then "Network Settings" then "Test Xbox Live Connection".
4. If it's still not working, you can get the IP address of your connection from the PC as mentioned before then set your IP manually on the Dashboard of your Xbox 360 console using this IP address, when it asks you to Apply Settings choose "Test Xbox Live".
If you faced any other kind of troubles with this part failing even after you tried these steps please don't hesitate to leave a comment.


Read more: http://xbox360help.blogspot.com/2007/04/ip-failed-xbox-360-live-test.html#ixzz14pRocyB3
0helpful
1answer

How do you set up the xbox to wireless connection

Turn on the unit without a game CD in the drive; this brings up the main Xbox menu or “Xbox Dashboard
Using the joystick’s control pad, go to“Settings” then click the “A” button on the joystick

From the “Settings” menu, go to“Network Settings” and click the “A” button on the joystick

The “Network Settings” window has various options to connect the Xbox to a network or directly to an ISP using PPPoE. Click the “A” button to select “IP Address

The Xbox defaults to DHCP (Dynamic Host Control Protocol). If there is a good network connection to your HomePortal, you should see the IP address fields populated. If the Xbox was previously configured for a static IP address, click the “A” button on “Configuration” and select “Automatic”. Click the “A” button to accept the changes or the “B” button on the joystick to go back up one level in the menu

The “DNS Servers” (Domain Name Service) is set to “Automatic” by default; you may need to reset it to a previous static setting. Simply click the “A” button and change the setting to “Automatic”, then click the “A” button to save the changes

PPPoE (Point-to-Point Protocol over Ethernet) is turned off by default; if the Xbox was connected directly to a DSL modem before the HomePortal was installed, you need to change it back to “Off”. Simply click the “A” button on the “Configuration” menu and change to “Off”, then click the “A” button to save the setting.

The “Advanced” tab has the configuration menu for the Xbox-branded wireless adapter, where you change the DHCP Host Name and spoof the MAC (Media Access Control) address if necessary

Verify the settings; click the “Connect” option and click the “A” button to test the network connection.

The system now checks the physical connection, verifies the IP and DNS addresses then tests the connection to the Xbox Live service. If everything is ok, the test shows “Connected to Xbox Live
0helpful
2answers

Failed Ip adress for xbox live

First i want to know how is your xbox 360 connected to the internet? For example ( Modem Connection?, Router Connection?, Or Wireless Connection?

Here are some steps that you need to try:

1. Turn off your cosole wait for 20 seconds and then turn it back on, then test your xbox live connection

2. Go to your network settings

3. Select restore to factory defaults and test your xbox live connection
0helpful
1answer

Setting up xbox live

Have you tried testing the connection with your xbox (system settings/network settings). where does it fail? Also make sure your router is set up to hand out IP addresses
0helpful
2answers

Xbox live dont work please help

the reason for this part to fail differs along with the difference of the type of connection you are using to connect your Xbox 360 console as follows:

a. Direct connection to modem:

1. Make sure first no other devices connected to the modem at the same time as some modems has an Ethernet port along with a USB port so, you might think you can use both at the same time & connect the PC through USB with the console through Ethernet & that's incorrect so, we need to disconnect the PC first.
2. Turn the modem off then turn it back on after couple of seconds (by turning the modem off I mean to unplug it from the wall outlet even if you have a power button for it), then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Restore to Factory Defaults" and when it ask you to Apply Settings select "Test Xbox Live". 3. If it's still not working we need to get the Physical Address of your PC to put it on the dashboard of your Xbox 360 console as some cable companies are preventing any unknown MAC Addresses from connecting, to get the Physical Address of you PC connect the PC only to the modem then follow these steps here, the physical address will look like this 00-E0-98-C1-88-C2.
4. Go on the dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Edit Settings” then “Additional Settings” tab then select “Advanced settings” & put the Physical Address of your PC without the dashes on the “Alternate MAC Address” part and select "Done", when it asks you to Apply Settings choose “Test Xbox Live”.

b. Wired connection to router:

1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live".
2. Turn the router off then turn it back on after couple of seconds, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
c. Wireless connection to router:
1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live"
2. Go on the Dashboard of your Xbox 360 console to the "system" area then "Network Settings" then "Edit Settings" then select your wireless settings part down there "Wireless Mode, Network Name,..." the console will automatically then search for your wireless network and when it find it and you select it, it will ask you to enter your wireless key which is called WEP or WPA key - you can find it written on your wireless router or then you need to contact your ISP (Internet Service Provider) to get it from them - when it ask you to apply settings select "Test Xbox Live".
3. Just a kind of higher security that some router may use than the WEP & WPA key, you have also to accept the Xbox 360 connection to your wireless network on the router settings, you have to access to your router settings as mentioned before to check on the wireless security part whether your router apply a MAC filtering option, which is an option that blocks any unknown MAC address (the ID of any device) from accessing to your wireless network, and if it applies that kind of security you’ll find your Xbox 360 MAC address on the list there so, allow the Xbox 360 to get connected to the network, or even you can just turn off the MAC access control option instead of that, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
4. If it's still not working, you can put the Xbox 360 console - as a trial - in a closer position to the router to see wither it's going to pick up an IP address or not.
5. If even after you turn off the MAC filtering option on your router settings your Xbox 360 can't still get connected to Xbox Live you need then to update your router firmware (The router software) and if you don't know how to do so then call your ISP (Internet Service Provider) to assist you with that, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
d. ICS (Internet Connection Sharing):
1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore to Factory Default" when it asks you to Apply Settings choose “Test Xbox Live”.
2. Allow the ICS option on the PC as mentioned before, then test Xbox Live.
3. If it's still not working, set the IP Settings manually to be:
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Gateway: 192.168.0.1
Then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
4. If it's still not working, you can get the IP address of your connection from the PC as mentioned before then set your IP manually on the Dashboard of your Xbox 360 console using this IP address, when it asks you to Apply Settings choose “Test Xbox Live”.
If you faced any other kind of troubles with this part failing even after you tried these steps please check me
2helpful
1answer

My xbox live doesnt work

the reason for this part to fail differs along with the difference of the type of connection you are using to connect your Xbox 360 console as follows:

a. Direct connection to modem:

1. Make sure first no other devices connected to the modem at the same time as some modems has an Ethernet port along with a USB port so, you might think you can use both at the same time & connect the PC through USB with the console through Ethernet & that's incorrect so, we need to disconnect the PC first.
2. Turn the modem off then turn it back on after couple of seconds (by turning the modem off I mean to unplug it from the wall outlet even if you have a power button for it), then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Restore to Factory Defaults" and when it ask you to Apply Settings select "Test Xbox Live". 3. If it's still not working we need to get the Physical Address of your PC to put it on the dashboard of your Xbox 360 console as some cable companies are preventing any unknown MAC Addresses from connecting, to get the Physical Address of you PC connect the PC only to the modem then follow these steps here, the physical address will look like this 00-E0-98-C1-88-C2.
4. Go on the dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Edit Settings” then “Additional Settings” tab then select “Advanced settings” & put the Physical Address of your PC without the dashes on the “Alternate MAC Address” part and select "Done", when it asks you to Apply Settings choose “Test Xbox Live”.

b. Wired connection to router:

1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live".
2. Turn the router off then turn it back on after couple of seconds, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
c. Wireless connection to router:
1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore To Factory Defaults", when it ask you to apply settings select "Test Xbox Live"
2. Go on the Dashboard of your Xbox 360 console to the "system" area then "Network Settings" then "Edit Settings" then select your wireless settings part down there "Wireless Mode, Network Name,..." the console will automatically then search for your wireless network and when it find it and you select it, it will ask you to enter your wireless key which is called WEP or WPA key - you can find it written on your wireless router or then you need to contact your ISP (Internet Service Provider) to get it from them - when it ask you to apply settings select "Test Xbox Live".
3. Just a kind of higher security that some router may use than the WEP & WPA key, you have also to accept the Xbox 360 connection to your wireless network on the router settings, you have to access to your router settings as mentioned before to check on the wireless security part whether your router apply a MAC filtering option, which is an option that blocks any unknown MAC address (the ID of any device) from accessing to your wireless network, and if it applies that kind of security you’ll find your Xbox 360 MAC address on the list there so, allow the Xbox 360 to get connected to the network, or even you can just turn off the MAC access control option instead of that, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
4. If it's still not working, you can put the Xbox 360 console - as a trial - in a closer position to the router to see wither it's going to pick up an IP address or not.
5. If even after you turn off the MAC filtering option on your router settings your Xbox 360 can't still get connected to Xbox Live you need then to update your router firmware (The router software) and if you don't know how to do so then call your ISP (Internet Service Provider) to assist you with that, then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
d. ICS (Internet Connection Sharing):
1. Go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then “Restore to Factory Default" when it asks you to Apply Settings choose “Test Xbox Live”.
2. Allow the ICS option on the PC as mentioned before, then test Xbox Live.
3. If it's still not working, set the IP Settings manually to be:
IP Address: 192.168.0.2
Subnet Mask: 255.255.255.0
Gateway: 192.168.0.1
Then go on the Dashboard of your Xbox 360 console to “System” area then “Network Settings” then "Test Xbox Live Connection".
4. If it's still not working, you can get the IP address of your connection from the PC as mentioned before then set your IP manually on the Dashboard of your Xbox 360 console using this IP address, when it asks you to Apply Settings choose “Test Xbox Live”.
If you faced any other kind of troubles with this part failing even after you tried these steps please check me man 
0helpful
2answers

Linksys wrt54gs router and Xbox live

make sure that internet connection working fine first..if it is connect you xbox via wired or wireless(if wireless, make sure that you connect to your own wireless network and enter the wireless security if there is)...check if you can get an ip address, better set to obtain the ip address and dns of your xbox, if all set and still unable to access internet, access the linksys router setup page by typing 192.168.1.1 on the address bar of your internet explorer, when pop-up for username and password type admin under password, leave it empty for the username. Click administration tab and disabled UPnP. Check if your X-BOX working fine. Hope this help you.
11helpful
10answers

Ip address for xbox live

ok, firstly i hate these problems.
first things first, switch your hub off (leave for 2 mins) switch back on, this may refresh the ip address, also switch your xbox off.. then try agian.
Get back to me and let me know what happens from here.

oh also are you connecting your xbox to the pc? or directly to your broadband hub? if you can connect it directly to your hub, this should solve any problems
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3answers

Xbox live

ok, this is what i have to do whith normal computers.
(the xbox is the same)
(make sure youve got a crossover cable (red one))

1.turn on ur xbox
2.goto the system tab
3.goto Network settings
4.edit settings
5.ip settings
6.change it to manual
7.ip address
8.type in 192.168.1.2
9.Subnet mask
10. type in 255.0.0.0
11.default gateway
12.Type in 192.168.1.1

On your computer
(vista)
1.start
2.control pannel
3.Network and Sharing Center
4.manage network connections (on side Bar)
5. right click on Local Area Connection
6. go propertys
7. doble click on tcp/ip v4
8. click use the following ip addess
9. ip address
10. 192.168.1.1
11. subnet
12. 255.0.0.0
13. default gateway
14. 192.168.1.2
15. click ok
16. click ok
17. right click wireless network
18. goto propertys
19. got the sharing tab
20. tick the only box you can
21. press ok
22. your done!

phew that was a long one.
hope this helps.
Maxicube.
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1answer

IP address Problem when connecting to xbox 360 live

i had the same problem buddy. The problem might be that you hacve another system on the wireless network that uses that same IP address. This can cause a conflict that will prevent the xbox from logging on. Try deactivating other systems on the network to see if thats the problem
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