Question about Microsoft Windows Vista Business DVD 66J-02289-oem PC Desktop
SOURCE: Problem signature: Problem Event
Answer "Yes" when prompted to delete the driver.
4.You will then see a dialog indicating that driver package information has been collected. Click on the "Delete" button.
5. Back in the printer list, delete the offending printer by clicking on it and pressing the Delete key on your keyboard.
For really stubborn printers that refuse to delete, note the files the printer driver uses and delete them while in safe mode. To do so, on the "Drivers" tab (see above), click the printer and click properties. Sort the "File" column alphabetically by clicking on the heading. Write down the files involved and also write down the "driver path" above the "File" column. Delete these files in safe mode, then repeat the removal procedure above.
OR if problem is due to a corrupted spool queue
Open up c:\windows\system32\spool\PRINTERS
Delete the contents of the directory (not the directory itself).
Retart the print spool service
Posted on Feb 01, 2010
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