First thing you need to do is uninstall the current software and printer.
Then go to:
X1100 Series Driver
Select your operating system...Vista...from the drop down menu.
The next page has the link to download the driver. (It should be cjrX1100EN.exe. Click on "Download Now".
When you begin the download and the download window appears, select "Save" and direct the download to save to your desktop.
After the download is complete, close all the windows, or other programs.
Make sure your printer is ON but also that the USB cable is DISCONNECTED. Double-click the file on your desktop that you downloaded. When prompted by the software, connect your USB cable.
That should do it. If you run into any problems, just comment back.
Thanks for using Fixya.
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