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Check the drain filter is clear / pumping efficiency good. possible blockage in side chamber on righthand side. fan motor assy on top of chamber may be faulty. a condensing water valve could be faulty its the dual cold valve that the cold hose connects to without it you just get a steam and hot clothes.
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If it is new, contact the seller under warranty. This model is only available in Saudi Arabia, we are in North America. According to the specs, it is a condenser dryer with no vent to outside. These do take longer to dry, but they should dry eventually.
If the dispensers are in their proper spot it is normal for some water to be left in the fabric softener dispenser. When you add your softener add water to dilute it as some softeners are very thick and don't dissolve well especially in cold water
I had a similar problem with a different make recently. After cleaning the filter which didn't seem to have anything in it and rinsing the filters on the in and out pipes I took all the clothes out and ran it empty on two different full programmes and somehow the gremlins disappeared and it works fine now.
did you happen to solve the problem? I am having the same exact issue
with mine...washes fine, but won't do the spin cycle. it spins counter
clockwise really slow at first, presumably to balance the clothes, and
then starts to spin up clockwise (to do the spin cycle) but then
whinnies and then stops....!