Hello capstone08,
Can you tell me which version of BIOS you have on your laptop, AWARD BIOS, AMI BIOS, PHOENIX BIOS, etc? If you have AWARD BIOS, here was a universal password for some versions of Award BIOS .The password is: AWARD_SW
Try THIS link, or THIS ,they may help..
If you know how to open up your laptop and reassemble it, you can try to remove the CMOS battery for about 15-20 mins to reset the password. The CMOS battery looks almost like watch battery...Once your BIOS password is removed, you will need to press the
<F2> key during POST (Power On Self Test) to enter the Acer BIOS
setup.
if all else fails, you may have to send it to an ACER repair depot, for which they will charge you $100.
Here is a copy of an email from Acer Support:
"Thank you for contacting Acer America.
I apologize for the delay in responding to your inquiry. In order to have the
BIOS or hard disk password removed
(This include any biometric security), the notebook will need to come in to our
repair depot for password removal. This service is not covered by warranty and
unfortunately there is no other recourse to remove a BIOS or HDD password from
the notebook. The flat fee for BIOS password removal is $100.00 US dollars plus
tax. If it is a BIOS or HDD password and you would like us to service it for
you, please contact our telephone technical support line at 1-800-816-2237.
Hours of operation are 7am-9pm CST
Monday-Friday and 8am-5pm CST
Saturday and Sunday, excluding holidays."
Hope that helps...Should you have any further questions, please feel free to
post them here.
P.S. Before you assign a rating, please
make sure that the issue is resolved or you are satisfied. If not, please post
back as to what you did, and/or any other questions you may have, and I will
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before we can find a fix or an answer to
your query.
If you find that the solution/answer I provided led you
to, or resulted in a fix, please close the ticket with a FixYa! or Helpful
rating. I would be very grateful for your show of appreciation.
Thank you for using FIXYA!
Cheers!
IrishDruid
I also came across THIS thread in a forum which you could try..
Have you been able to resolve your problem? If you have,
please close this problem ticket with a Helpful or FixYa! rating. I would be
very grateful for your gesture of appreciation.
Should you have any further questions, please feel free to
post them here.
Thank you for using FIXYA!
Cheers!
IrishDruid
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Hi,
Just wanted to inquire if your issue is resolved, or if there is anything
further I can do to assist you…
If you find that the solution/answer I provided led you
to, or resulted in a fix, please take a moment to close the ticket with a FixYa!
rating under my solution. I would be very grateful for your show of appreciation.
Should you have any further questions, please feel free to
post them here.
Thank you for using FIXYA!
Cheers!
IrishDruid
Hi,
Just wanted to inquire if your issue is resolved, or if there is anything
further I can do to assist you…
P.S. -You can rate this solution with one of
four votes, if you feel your issue is resolved."FixYa!"
- The solution provides great advice on how to solve the problem.
(Positive Rating)"Helpful"
- The solution provides useful leads that helps solve the problem.
(Positive Rating)"Thanks
for Trying" - The solution does not solve the problem but the
effort is appreciated. (Negative Rating)"Inappropriate"
- The solution has absolutely nothing to do with the problem. (Negative
Rating)
If your issue is not still not resolved, do not
assign a rating just yet. Please post back as to what steps you took, results,
etc, and I will try to assist you further as best I can.
Thank you for using FIXYA!
IrishDruid
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Did you buy the system new or used? And what OS is it using?
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