HP Officejet Pro L7680 All-In-One Printer Logo
Posted on Apr 21, 2008

Newly Installed 7680

I followed steps in getting started guide and thought I made sure ink cartridges and print-heads were securely installed. during device initializations the magenta page printed ok and when the black ink page printed the was an excess pool of ink on the page and following the black ink cartridge discharged all it's ink leaking out of the printer in the right rear section at the bottom.

What did I do wrong?

1 Answer

Anonymous

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  • Contributor 21 Answers
  • Posted on May 12, 2008
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Probably you did nothing wring, I seen a few of these cartridges leak - HP should replace the machine if the damage was caused by original cartridges.

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WHILE TEST PRINT CYAN INK NOT SHOWING WHAT SHOULD I DO SIR

This issue will only occur if an ink cartridge(s) is or was installed inthe wrong position (slot) in the machine. When a cartridge is installed, the ink tube system is filled with the ink from the cartridges, to prepare the machine for printing. If the cartridge is inthe wrong position the tube will fill with the wrong color.


NOTE: If you just installed or replaced the ink cartridges and your printed documents are missing colors please refer to the solution - I just installed or replaced my ink cartridge and my printed documents aremissing colors. What can I do? Blank


To resolve this issue you will need to clean the print head.


NOTE: It may require 10 to 15 cleanings to clean the ink tubes and print head. During the cleaning process, the ink in the cartridge(s) will be consumed. Additional ink cartridges may be required to completethe cleaning process.


1. First verify the position of the ink cartridges:


a. Open the ink cartridge cover and check to make sure the ink cartridges are in the correct order.


b. Starting from the left side, the correct order is Black, Yellow, Cyan(blue), and Magenta (red).


- If the ink cartridges are installed in the correct order, close the ink cartridge cover and continue to STEP 2.


- If the ink cartridges are not in the correct order, remove the ink cartridges that are installed in the wrong position by pressing down on the release lever(s), located above the ink cartridge and remove the cartridge(s) from the machine.


Next, reinstall the ink cartridge(s) in the correct position in the machine by gently pushing the cartridge in until it clicks.


When all the cartridges are installed, close the ink cartridge cover.


2. After closing the ink cartridge cover, the LCD will prompt - Did youchange XXXX (XXXX = the color) This message will be displayed for ink cartridge that was removed. Press the - (Minus Key for No). This willkeep accurate data of how much ink is left in the cartridge.


1. Press the INK key.


2. Press OK to select Test Print.


3. Press OK to select Print Quality.


4. Press the COLOR START key.


5. Review the Check Sheet. The colors on the Check Sheet should be in a specific order: Black, yellow, Cyan (Blue) and Magenta (red).


a If the colors on the Check Sheet are in the correct order and are notmissing any dashes, press + (Plus Key for Yes) on the key pad and continue to STEP 7.


b If the colors on the Check Sheet are not in the correct order, are missing dashes or blank or a color other than Black, Yellow, Cyan or Magenta printed press - (Minus Key for No) on the key panel and continueto STEP 6.


6. The machine will need to perform cleanings to flush out the incorrectcolor or dried ink from the ink tubes and print head.


a. The LCD will ask you BLACK OK. If black is fully printed and is the correct color, press + (Plus Key for Yes). If it#s blank, missing dashes or is the incorrect color, press - (Minus Key for No).


b. The LCD will ask you COLOR OK. If any of the 3 colors (yellow, cyan (blue), and magenta (red) are fully printed and are the correct color, press + (Plus Key for Yes). If it#s blank, missing dashes or is the incorrect color, press - (Minus Key for No).


c. The LCD will say START CLEANING + for YES and - for NO. Press + for YES to start cleaning. The machine will go through a cleaning cycle that will take approximately one to two minutes.


d. After the cleaning is completed, the LCD will say PRESS START. Pressthe BLACK START key. This will print out the print quality check sheet again for you to check and see if your print quality issue has been resolved or not


NOTE: If you wait 1 minute after the cleaning cycle is completed, the display will return to date and time. You will need to go back to STEP 3 to print the Print Quality Check Sheet again.


e. If the ink color order is correct and all of the dashes are present, press + on the key pad to select YES and continue to STEP 7.


If the colors on the Check Sheet are not in the correct order, are missing dashes or blank or a color other than Black, Yellow, Cyan or Magenta printed press - key to select NO. Repeat the cleaning process byfollowing STEPS 6a through 6d. You may have to perform this procedure up to 15 times in order to clean the ink tubes and print head


NOTE: During the cleaning process, the ink in the cartridge(s) will be consumed. Additional ink cartridges may be required to complete the cleaning process.


7. Test by printing the document that had the reported problem (wrong color printing).

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Cartridge problem

Are you using a factory new ink cartridge?
Please consider the following:
If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
They do this to prevent problems from contaminated inks causing problems with print quality or damaging the physical printhead.
If you are using factory new cartridges, then please call the manufacturers Technical Support for assistance with the warranty on the cartridges
Don
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Epson stylus cx4400 printer

This for the CX5400 which is similar with its menu system:

Using the Control Panel Follow the steps below to replace an ink cartridge.
r_1.gif Make sure this product is on and the On light is not flashing.


When the ink is low:
Press one of the Menu buttons until Change Cartridge appears on the LCD panel, and then press the fontx1.gif Color Copy button. The ink cartridges move to the replacement position. r_3.gif Make sure that the document cover is closed, and then raise the scanner unit.
a8101037.gif r_space.gif r_caut.gif Caution: r_space.gif r_space.gif
  • Do not raise the scanner unit with the document cover opened.
r_space.gif r_space.gif
  • Do not move the print head by hand. Doing so may damage this product.
r_space.gif r_space.gif
  • Do not start replacing the ink cartridge before the print head stops.

r_4.gif For best results, shake a new ink cartridge four or five times, then remove it from its the package.
a8102006.gif r_5.gif Pinch the sides of the ink cartridge that you want to replace. Lift the cartridge out of this product and dispose of it properly. Do not take the used cartridge apart or try to refill it.
a8101049.gif r_space.gif r_warn.gif Warning: r_space.gif r_space.gif Be careful when you are handling used ink cartridges, as there may be some ink around the ink supply port. If ink gets on your skin, wash the area thoroughly with soap and water. If ink gets into your eyes, flush them immediately with water. If discomfort or vision problems remain after thorough flushing, see a doctor immediately.
r_space.gif r_caut.gif Caution: r_space.gif r_space.gif Be sure to always install an ink cartridge into this product immediately following the removal of an old ink cartridge. If the ink cartridge is not installed promptly, the print head may dry out rendering it unable to print.
r_6.gif Place the ink cartridge vertically into the cartridge holder. Push the ink cartridge down until it clicks into place.
a8101051.gif If you need to replace other ink cartridges, repeat steps 4 through 6 before continuing with step 7. r_7.gif Lower the scanner unit.
a8101039.gif The print head moves and ink charging begins. The On light flashes while ink charging is in progress. When the On light stops flashing, ink charging is completed.
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