I think i accidentally stepped on my sansa fuze mp3 player then a few hours later i turn it on and and the screen is all white but it still plays the music just i can't see anything or do anything with it because the screen stays white

It sound like something happened to the screen. It could also be something with the motherboard inside your SanDisk Sansa. If it's still under warranty I would see if you could have it replaced.

Did you try to reset the player? You do this by sliding and holding the power button on the side for about 15-20 seconds. I have a Sansa Clip which resets in the same way. Best of luck!

Hi, 48 hours later , the player has sucked in enough electricity ! Thank you , Linda

A white screen is caused by moisture corrosion to the screen cable. This is not an easy fix. I suggest an on line auction for iy, and purchase another

Press and hold the Power and the play button (>||) together for 20 seconds. This will cause it to do a system reset

Unfortunately it sounds like you've got a hardware problem with your Fuze. You'll need to either get it repaired, or replace it. This is not a problem caused by the player's firmware.

If you think the player got wet recently, you could dry it out by putting it in dry rice for a day. Try to make sure the rice doesn't have any dust before you do this.

try resetting it

Press and hold the Power On button and the Play button (>||) for 20 seconds

why can't you play video's on your sansa

Hi and welcome to FixYa,

Appreciate the direct "Ask Me;.

Offhand, the message indicates that the Sansa is requesting that the internal storage be reformatted using the PC. This would require that the Fuze be connected to the PC through USB. Thereafter, the computer would recognize it as an external storage device. Steps required to format:

• connect Sansa Fuse to USB of PC;
• double click on "My Computer";
• it would show probable as an "E";
• right click on the "E" and click on "Format...";
• a new window will pop up;
• under the "File system" pls select FAT or FAT 32;
• verify that "Quick Format" is un-checked;
• click on Start button.

Good luck and Thank you for using FixYa. Happy Holidays.

I have the same problem too.. This sucks.