Question about HP Photosmart C6180 All-In-One InkJet Printer

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Pump motor stalled

My 8500 series turns on and tells me "pump motor stalled." what can I do?

Posted by jdrose89 on


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If within warranty then call 1 800 474 6836 (toll free) and get it replaced through HP.

If it is OOW then you will get an upgrade.

Posted on Jul 17, 2010


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The engine just dies when going down the road and when I try to re-start, the motor won't turn over. Why is this happening?

You didn't tell us is you have the 4 banger, 3.0 or 4.0 V6 engine.

The engine can stall for a number of reasons. For a engine to run it requires air, fuel, compression, and spark at the proper time. I doubt air is the problem. The fuel pump may be cutting out (bad pump, bad relay, bad pump wiring inside the tank (my 93 3.0 Ranger had the last issue). The engine stall could be a lack of fire to the plugs. A bad (cracked) coil, ignition module problem, EFI computer or wiring problem, or maybe an ignition switch problem. The starting system is somewhat isolated and pretty much separate from the ignition system in general. This makes me suspicious of your ignition switch.

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Hp officejet pro 8500 pump motor error solveing soulation

try to reset the printer, although its a hardware problem, but this what you can try
if it does not work get it repaired

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Just Purchased A Hp Office Jet Pro 8500A. The printer says Pump Motor Stalled. What to do ?


You mentioned this is brand new printer purchased and gives "Pump motor Stalled" Error. Since this is new unit, my suggestion would be to contact HP Tech support regarding this issue as your printer is In-warranty and if needed, the printer will be replaced without any cost.


If you have purchased the printer from a store like bestbuy, Costso, Walmart etc. you can return the printer to them and get another one exchanged ( Check their return policy )

HP Contact # - 1800-474-6836

Before you contact HP or return the printer to store, you can try few things to check if it works as "Pump Motor Stalled" generally is Hardware Issue.

Open the Printer front access door.
Remove the Cartridges and Printheads ( Printhead is that holds the cartridges, loosen the latch to remove it )
Clean the contacts ( Electrical or Golden contacts ) using lint free cloth. ( Cloth damped with few drops of water, squeezed properly )
Put the Printhead and Cartridges back and Turn off the printer and turn on.

If should not display the error. If it does, it is your choice whether to take the printer to store and get exchanged or contact HP.


* Please rate this solution with Thumbs up and Testimony to help us improve providing support

Jan 03, 2011 | HP Photosmart C6180 All-In-One InkJet...

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Return the machine as it's DOA (Dead on Arrival)/ out of box Failure. Best thing you can do or else you will end up with a lemon, and a loss of money.

Oct 15, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Pump motor stalled

1. Verify that the unit is switched on. Disconnect power cable from All-in-One and also from wall outlet.
2. Wait 30 seconds.
3. Plug in the power cable to All-in-One and also to wall outlet. 4. Check for the functionality.

Mar 17, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

Error Message: Pump Motor Stalled. Please advise

Try partial reset and semi full reset of the printer, this is error message is a hardware error, if the issue is still not resolved contact HP, they would replace the printer if it is under warranty.

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I would further suspect fuel delivery issues primarily the pump. This is an intank mounted pump and they are a very fast moving parts across counters everywhere. This means they go out alot. The only thing she can do as a driver is to listen to that pump run. In a quiet place like a closed garage,turning key on -engine off (no cranking) will run that pump for 3 seconds. I've noticed they generally work about as good as they sound.A new, good pump sounds very quiet and smooth sounding as a failing pump sounds a bit squeelish,loud and labored. These however are somewhat suttle sounds you are listening for taking in consideration your listening to a pump motor inside a fuel tank submerged in gas.Next step is installing fuel pressure gauge and running diagnostic for verification.

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My hp officejet 8500 printer sends a message that the pump motor stalled and continuesshow after ok is pressed.

This message occurs if there is a hardware issue with the ink system of the unit. Please contact the HP phone support or fill in a web form and the unit will be replaced.

Web for link :

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