I HAVE AN PHILIPS MP3 PLAYER. I HAVE BEEN VERY SATISFIED WITH IT UNTIL TODA. THE WINDOW WENT BLANK AND ICANN'T GET THE MUSIC TO PLAY AT ALL NOW...SHOULD I TRY THE RESET?

Here Goes:

1. Plug in the Philips mp3 player to your computer. Use a USB cable to make the connection so you can begin synchronizing your music collection.
2. Start Windows Media Player. Depending on how your computer is set up, this program may start automatically when you make the connection with the MP3 player
3. Find the Sync tab in the media player window. Click on this tab and open the Sync screen. The Sync screen has two panes. The left pane is for the music collection on your computer; the right pane is for the Philips MP3 Player
4. Choose the songs from your collection that you want to add to theMp3 Player's memory. Check the boxes that are presented by each song title
5. Click the "Start Sync" button. The files from your computer are being copied onto your MP3 player.
6. Wait for the sync to complete. You can monitor the progress in the "Windows Media Player" window.
7. Close the media player program. Unplug your Philips mp3 player from the computer

• NOTE: If this doesn't work you might be able to see your player in the MY Computer window.(after you connect it via USB cable) Select the player copy the songs and paste them into the player. Safely remove the device. You should be able to play the songs ..
  

if u used window media player its will mess up your mp3 by duplicating songs and not leting u play songs. What i do is connect it to the computer and it should pop up. DONT open window media player. Open the files and add your music by dragging them into your mp3 from another folder. This only works if you have a different folder of music. It should work. If all your music is in Widows media player it wont work. Also try deleting all your music from ur mp3 but copy your musice onto your computer first. Good luck i hope i helped.

Change the backlight settings in the Settings menu of the GoGear if the music continues to play when the screen goes dark.

Otherwise, if the music also goes off when the screen goes blank, run a Repair in the Philips Device Manager.

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

maybe try uninstall program on pc then put instalation disk back in and reinstall

Hi , first of all you need to work whit window media 11 , you can dounwload from microsoft chow yvon !!!

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

Update the firmware, but it will erase all your songs in the process, so they will have to be reloaded.

Triple Reset for Philips’ GoGear:

Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.

-Tha Mp3 Doctor

call philips and have them walk you through a repair and update

Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).

-Tha Mp3 Doctor