Solution one: Make sure the electrical outlet works
Solution two: Make sure the power supply is compatible with the HP product
Unplug the power cord from the electrical outlet.
Plug another appliance into the electrical outlet to make sure the outlet works.
If the electrical outlet does not work
, plug the product into another outlet that does work.
If the electrical outlet works, but the product still does not turn on
, continue to the next step.
Follow these steps to test the power on the product.
Reconnect the power supply to the rear of the product.
Press and quickly release the Power button (
) to start a Power On/Off cycle. Do not hold the button down.
Figure 1: Press and quickly release the Power button
you press and hold the Power button too long, the product might turn on
and then off without restarting. If this happens, press and quickly
release the Power button (
Solution four: Test the power with a compatible power cord from a different product
If these steps resolved the issue
, there is no need to continue troubleshooting.
If the issue persists
, see the next step.
If you have another available power cord that is compatible with your product, use the alternate cord to repeat the steps in Solution three: Reset the power module and test the power
Solution five: Service the HP product
If the product turns on
with the alternate power cord, the original power cord caused the
issue. Contact HP to replace the power cord. Right-click the following
How to Buy HP
, to buy a compatible power cord.
If the product does not turn on
with the alternate power cord, continue to the next step.
If you have completed all the steps listed above and are still experiencing a problem, service the product.