Ensure the front door is fully closed, some machines have a safety switch to protect user.
If this is a new machine, ask the dealer where you bought it for advice, phone to arrange a demo with them, even a lesson might be worth considering......if there is an issue with the machine, they will need to assist under their warrantee obligations.
It is very rare, but some machines will slip past quality control, after all 10% of things are made on Monday morning !!
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